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storage units

Dillingham Storage and Truck Rental Customers

We love it when Dillingham Storage customers with van rentals come back for storage units. Our services complement each other. Van rentals are helpful for moving and storage units are great for storing important items while moving in between places. We know that moving can be stressful, and that’s why we love to offer these complementing services. It can be helpful to get several services from one place. We offer a variety of storage units and truck rentals to fit all of your needs and services. If you are doing a big move, you have the option of renting a larger unit and larger box truck to accomodate your needs. We also offer smaller units and trucks for minor moving needs that do not require as much space. The medium sized units are typically the most popular and are in high demand during the busy seasons. Although we offer many sized units, there are only some that are available at certain times due to fluctuations in demand.   

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Dillingham Storage for Ronny

Ronny is one of those Dillingham Storage customers that came back for more. She initially came in for a truck rental years ago, and then recently came back for a truck rental. While she was here, she loved our customer service so much that she decided to also rent a storage unit from us. She was not planning on renting a unit from us because she already has one at another storage facility. However, she was so happy with our service that she decided to rent a unit from us. She is in the midst of a big move to a new home and is happy to be storing with us now! We are also happy to have Ronny on the team!

 

We also offer other services on property, such as print services and van rentals

Dillingham Self Storage

Storage Units for Businesses

We love working with our business customers. Businesses are always in need of storage units, especially when they are looking to expand operations. Monthly storage units can be incredibly cost-effective compared to renting retail space. Storage is also great for reserving supplies and inventory that do not need to be customer front-facing. Our units also offer great security benefits that sometimes exceed those of common retail spaces. For example, we have security cameras in addition to numerous security checkpoints to enter your unit. This is far more than the common glass-covered retail storefronts. 

Storage Units for Advocacy Four Inc.

Advocacy Four Inc. is a digital media group from Kaua’i. They are offering summer programs for middle school students at Hawaii Community College this summer. They stopped by one day interested in a storage unit to safely store their technology equipment. Their initial plan was to only offer summer sessions. However, they are expanding and looking to offer sessions in the fall as well. This storage unit would be a great asset in preventing them from having to transport equipment from Kaua’i to O’ahu in between sessions. We are like their home away from home! 

 

We also offer other services on property, like printing and van rentals.

Dillingham Self Storage

Storage Units Sign-Up Requirements

Our storage units have some requirements due at the time of sign-up that are non-negotiable. We do this to protect ourselves and our storage customers. Those requirements include a valid ID and payment at the time of signing up. Expired IDs or passports are not accepted. Our staff always reviews these details with customers before signing up but sometimes people forget. We also do not accept fraudulent IDs. 

Primary and Alternate Storage Unit Contacts

We also require primary and alternate contacts for the storage units. The primary person for the storage unit is the only person we will get in touch with for anything in regards to the storage unit. The alternate person is only contacted if the primary person is unavailable or we can’t get in touch with them. We have a rule that there is no information exchange between the office staff and the alternate contact. The primary contact is our main point of communication. If you are the alternate person, please ask your primary contact for details about your storage unit as they will have the most recent communication from us. 

 

We also offer other services on property, like the Dilly Print Shop and Dilly Van Rentals.

 

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Storage Units for Small Businesses

Storage units can be assets for small businesses in need of extra space. We host several small business owners at our facility who make great use of our large storage units. We love to hear about their creative use of the space. 

 

Larry moved into one of our drive up units in 2018. Larry owns a handyman service business. He primarily uses the storage unit as a workshop to store items and tools. Earlier this month, he upgraded to a larger drive-up unit, which was exactly the size he was waiting for! Larry was pretty excited to move into a much-needed larger space. Before moving into the new unit, he built an entire mezzanine in the larger space. The drive-up units on the first floor are large, they can be up to 12’ tall. Maximizing the storage capacity of these units is difficult without some kind of shelving. Larry was smart and built a mezzanine to accommodate this. We highly recommend using shelving or some structure that can access storage at the top of the unit to maximize the utility of the space. Larry’s business does high quality work with a quick turnaround time. We love having him at Dillingham Storage and admire his creative use of the storage units. 

Larry’s mezzanine.

 

Check out our other services on property, like printing and van rentals.

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Storage Units and Building Upgrades

We keep our storage units up to date, along with the rest of our facility. Pest Tech stopped by recently to sanitize our building. They do a great job with making sure they get each corner and square inch of the facility. Ever since COVID-19, we have invested time and effort to keep our facility in the best quality. Check out our other blog post for what services Pest Tech does for us. We are so happy to have them helping our team! 

Fresh Paint Job

Dillingham Self Storage also recently got a new paint job touch up. Honowai Painting stopped by and gave the entire building a new coat. They covered our front office and each floor! We highly recommend Honowai, it feels like we are in a new home now. A fresh coat of paint can do so much for the look and feel of a building. The building looks fresh and new now. 

Storage Units get New Carts

We have also upgraded our moving carts for tenants. These come in handy when moving items in and out of your storage unit. These new carts are easy to use and have smooth handling when transporting items from your car to storage units. We are so excited about these carts, and we hope our tenants are just as excited for these! 

 

Dillingham Self Storage offers other services like printing and van rentals. Check out our other sites for more information. All services are conveniently offered on property.

Dillingham Self Storage

Kahanu Ventilators Storage Units

Olin with Kahanu non-profit organization has held storage units with us since 2009. They recently requested another storage unit with us. Kahanu is a project to design, manufacture, test and distribute ventilators among the islands. They need a storage unit to hold parts and completed ventilators until it’s time for distribution. We are so excited to be a part of this project and provide a safe space for these vital life-saving machines during a time like this. 

Kahanu Project

The team at Kahanu is developing an open source hardware project specifically for use in emergency situations, such as the COVID-19 crisis. The project was developed at the onset of the pandemic with an aim to fill some of the demand for ventilators in hospitals. 

Sanitation for Storage Units

Our storage units are highly monitored and held to the highest sanitation standards for safety and health. New cleaning procedures in place require regular sanitization of high-traffic areas such as door handles, keypads and entry ways. Face masks are required throughout the lobby and we are limiting the number of people in the lobby at a time. We also have social distancing markers in place to ensure a safe distance between individuals within the lobby. If you are curious about our other COVID policies in place, check out another blog on this. We are so happy that Kahanu is trusting us with their developments and are happy to be part of the process to help the state recover from this crisis!

Storage units

Storage Units in High Demand

Storage units are in high demand in the months leading up to the summer, and especially during the summer. Everyone is moving, it’s house-buying season and people are requesting storage units. High demand means that we have a wait list. We recommend getting on our wait-list for sizes that are not available. There are some units that are more popular than others, depending on the time of year. 

Storage Units Wait-List

Our unique move-out policy does not require a notice of move out. Just that you are completely moved out by the end of the month, with the lock on the unit removed. Talk to our staff to get more details on this. This policy can make it hard to tell which units will be available each month. For example, we recently had several move outs along with an auction that released many storage units all at once. We were able to get several people off the wait-list and transferred into these units that were not previously available. This is why it is important to get yourself on the wait-list if you want a storage unit that is not available right now! It could open up at any moment. 

Give us a call if you are interested in our other services, like truck rentals or print services, at our Dillingham Self Storage facility.

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Storage Units Have Responsibilities

Storage units come with responsibilities for both tenants and our storage staff ohana. We would like to remind tenants for how to avoid additional late fees or an auction. Here are some tips to remember to avoid late fees. 

Managing Storage Units

  1. Rent is due the first of every month. There is a 6 day grace period before late fees are added. However, if your unit is not empty on the first of the month, we expect a rent payment. 
  2. Avoid getting locked out of your unit and racking on more late fees by the 15th of the month.  
  3. Anything left in the storage unit past the 15th day of the month can lead to the beginning of the auction process. 

Although we do not like hosting auctions, it becomes a necessary responsibility for us when payments are not made. Be sure that you are able to make monthly payments before signing up for our storage units. This is important! 

Affordability is Priority

Feel free to talk to our staff for recommendations and advice when you are in the process of choosing your storage unit. Although size and convenience may be your priorities, affordability should also be on the list. 

 

If you have other questions or are interested in customer testimonies, check out our Yelp page for some more information! 

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FAQ’s for Self Storage Facilities

Our self storage facilities come with rules and guidelines. Each individual lease sets out the guidelines for move out procedures and due dates for rent. Rent is due on the first of each month. There is a grace period if payment is not received, but that is only before late fees are added to the due amount.

Move-Out Process

If tenants are moving out and terminating their lease, it is mandatory that all of their things be removed from the storage unit along with the lock on the front of the unit. There is no grace period for this move out process. If a tenant’s storage unit is still occupied by the first of the month, they are responsible for the next month’s rent. We are a month to month facility so as long as you are moved out by the last day of the month, you are not responsible for the next month’s rent.

Pro-rating Rent

If tenants move in to their units after the first of the month, we can prorate the rent for that month. However, if tenants move out prior to the last day of the month, we do not offer prorated rent. We do not offer rental refunds. Upon move-in paperwork, there is a one time administrative fee of $20.

Stop By Our Self Storage Facilities

We hope this helps your understanding of how our processes and self storage facilities work. We know it can be confusing at times because we are different from most storage facilities, but we are here to help. Please call or email us with any questions, or stop by and say hi at Dillingham Self Storage! Or leave us a review on Yelp!

self storage facilities

Dillingham Self Storage

Storage Units for Disaster Relief

Storage units are really helpful for storing items in the midst of a big move.  That’s why most of our tenants are here with us. But, they are really helpful for other things too, like businesses and Team Rubicon! Team Rubicon recently joined our storage ohana.  They are part of an international disaster relief organization with teams across the globe. They help in the time of a natural disaster.

Team Rubicon

Team Rubicon was recently storing at another facility. But, in the last hurricane scare they were unable to physically access their unit because the road was flooded. One of their biggest priorities is to have access to their disaster relief supplies during a disaster!  This was a concern for them. So, they started looking for a new storage facility that offered 24 hour access and was not located in a flooding zone on the island. They found us.

Out of a Flood Zone

They contacted us in need of one of our outdoor storage units.  We put them on the waitlist but that waitlist usually takes a year to get a unit.  The outdoor units are popular. They are in high demand. Late last month we had a tenant unexpectedly move out! Although we were sad he was leaving so soon, we were happy to open up a unit for Team Rubicon.  We were excited to give them a call and get them into our facility. Although it was not an outdoor unit, they were happy to be out of a flood zone. We are so happy to have Team Rubicon with us and help them do what they do!  Welcome to the storage ohana!