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self storage

Daniel’s Storage Unit

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We prioritize customer service with all of our storage unit tenants. Our goal is to provide high quality customer interactions and a clean facility for every tenant. We know how important it is to have positive experiences with our tenants. 

Cleanest Storage Unit

Daniel was touring a storage unit with us. He was hesitant to commit and said he’d let us know of his decision later on. Daniel came back the very next day and signed a lease with us! Apparently after touring with us, he visited 6 other facilities right after. He was unimpressed. Other facilities were too dirty and one even had multiple rat traps out in the open. One facility had terrible customer service and was unable to answer all of Daniel’s questions. He reported that we were the only one out of seven facilities that could answer his questions. We also had the cleanest facility overall and best kept storage units. We got Daniel all setup in our system. We learned about him and all about his life, now we feel like we’ve known him forever! We’re happy to have a new member of our Dillingham ohana. 

 

Check out our other services offered on property, like printing and truck rentals!

 

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Popular Storage Unit Sizes Have Wait Lists

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The most popular storage unit at Dillingham Self Storage is a 10×10.  These are always in demand, regardless of the time of year. So, new tenants looking to move into a unit may have to be on a wait list if they want a 10×10.

10 x 10 is a Popular Size

Tammy and her store stopped by one to check out our available sizes.  They were in the process of moving and needed a unit, like most people, to store their belongings while in between homes. We gave them a tour of the facility, per the usual process for prospective tenants.  At the time, we didn’t have the 10×10 size they wanted, so they left their information with us and we put them on the wait list. We were open with her and let her know how popular these units are, so she may be on the wait list for awhile.  So, Tammy and her sister went to tour other storage facilities to hopefully find one with availability.

Safety is the Priority

They came back a few hours later in the afternoon to take one of our bigger units, because they were so happy with the Dillingham Self Storage facility! Even though it wasn’t the exact size they wanted, they prioritized safety and found our facilities to be very secure.  

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Clean Storage Unit

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It’s important for your storage unit to be safe and clean, especially if you’re renovating your home.  The last thing you need to worry about is your personal items being at risk of theft or damage!

Size Availability

Adele has been a storage tenant with us since 2014.  Towards the end of January, she called to see if we had any 10x10s available for her daughter Kiana.  Kiana was renovating her home and needed to keep her items out of the way of construction dust and did not have room in her home to store them.  Unfortunately we didn’t have the size she requested at the time she called. Because the new year is a busy time for us, your requested size isn’t always guaranteed to be available.  

Kiana Returns!

Kiana called back a few weeks later and we still didn’t have the size she was interested in. However, we had a larger unit open instead. She came in to look at it and was willing to pay the extra money for a larger space.  She knew our standard of cleanliness and security so she was willing to pay the extra money for a larger space because it was here at Dillingham Self Storage.

Safe and Sound

Kiana’s unit was on the same floor as her mom’s which was convenient.  Although her home renovation was only going to be a few months, she was glad to know that her belongings were safe and sound here at Dillingham Self Storage.  It’s worth it to pay the extra money for security.

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Storage Unit Referrals are Key!

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Referrals are one of the best things for a business. We love it when people refer us. In fact, we love it so much that we’ll give you a discount for it! Both you and the person the referred you will get a discount.

Storage Unit for moving

Lois from the Big Island was in need of a storage unit for her big move to the Big Island. She was inquiring about the available sizes we had because she needed to store her things on O’ahu during her move to the Big Island. She had sold the house already so she was in the process of moving things out.

We reserved a 10x15x10 over the phone for her. She flew in from visiting the Big Island a few days after the initial phone call and went straight to doing paperwork and loading up the storage unit. Her movers accompanied her.

JF moving services referral

Lois mentioned that JF moving services referred her to Dillingham Self Storage. They are the only moving company that we refer people to. We recommend them to everyone that is in the process of moving, they are absolutely great!

We’re so happy that Lois came to us for her storage unit needs. And we’re even happier that she was also using our favorite moving company at the time! Moving can be stressful, so we’re happy that we made it a little less stressful for Lois.