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storage

Storage Tenants – New and Old!

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We love our long time storage tenants – especially those that come back after not seeing us for a while. We always hear from these tenants that our team truly has the best customer service and aloha spirit – and that’s what keeps them coming back for more. 

The Return of Old Tenants

Jack is one of our long time tenants. Jack initially had two large storage units with us back in 2016. He moved out because he was able to get into a warehouse space and has been there for a long time. He recently stopped by to see if we had any available units. He was interested in getting the sizes he originally had in 2016. Jack mentioned that he didn’t even look into renting with other storage facilities because we have so much aloha here at Dillingham! He immediately signed up for two available units – even though they were not in his preferred sizes. Jack said the customer service here was such high quality that he remembered it all the way from 2016. We are so glad to have him back – and so happy that he remembered us. We always strive to provide the best customer service to all of our storage tenants – both new and old!  

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We also offer other services on property, like print services and van rentals.

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New Storage Unit Customers

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We love welcoming new storage unit customers to the Dillingham ohana. Our business prioritizes security, cleanliness and customer service. 

Greg’s Storage Facility Tour

Greg was touring a storage facility nearby. He needed a unit for his part time job and to conveniently store his equipment. Greg stopped by Dillingham Blvd. Self Storage and we gave him a tour of our facilities. He was appreciative of our customer service and thanked us for being so helpful. Greg commented that other facility tours were not nearly as helpful or comprehensive and that their customer service was seriously lacking. When he stopped by Dillingham next, he was quick to make a decision! We gave him a tour and he immediately knew that he wanted to sign a lease with us. One of Greg’s main reasons for quickly signing a lease with us is because he felt so welcomed. We hear this from new customers all the time and we are happy to provide this welcoming comfort! We all know how challenging the last 2 years have been for both businesses and customers, so we try to provide the best aloha spirit whenever we can. 

 

We also offer other services on property, such as print shop services and van rentals.

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Storage PODs at Dillingham

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Storage comes in handy, especially when it can move with you! POD containers are popular moving tools. They can assist you in a big move, or a small move. We have had several past tenants order these moving containers to help with moving. We do allow POD drop offs on property, but we have some rules before getting started. 

Scheduling Storage Containers

Due to physical constraints of the property, we can only allow one container per day. We ask that the container be picked up the same day it is dropped off and that it is no longer than 20’ in length. Please coordinate with us in advance to assure that there are no other containers arriving on property that day. Also, there is a specific entrance and area for the movers to enter and exit on property, so to allow for the flow of traffic around the building to continue. 

POD Drop Off for Liz

A past tenant of ours, Liz, scheduled a POD drop off. She was clear and concise in her communication and played an active role with scheduling the POD. She had the most efficient process and it was the fastest container drop off and pick up we have ever had! We use Liz as an example to other tenants who are thinking of ordering a container!

 

We also offer other services, such as printing and truck rentals, all on the same property! 

Dillingham Self Storage

Long Term Storage Tenants

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Gary has been a storage tenant with us for 8 years. We love having Gary around and he is always talking story with us in the office. We have some tenants like Gary who stick around for a while and we love building customer relations with them!  

Storage Tenant Move Out

Gary recently came into our office to let us know that he will be moving into a new storage facility that is closer to his new home. We are sad to see him leave, especially because we have known him for so long! We understand that it is more convenient to have your belongings closer to your home for easy access, but still sad to see him go. 

Customer Satisfaction is a Priority

He emphasized that he is sad to leave us and mentioned that other facilities could not compete with our clean and safe storage units. We were happy to hear this as customer satisfaction is our top priority. We are always sad to see our long term tenants leave but happy to know that they were satisfied with what they had while they were here. We put a lot of work into making sure the facilities are clean and we’re glad that it shows!

We also have loyal customers for our other services like our print shop and dilly van rentals.

Check them out!

Dillingham Self Storage

Clean Storage Unit

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It’s important for your storage unit to be safe and clean, especially if you’re renovating your home.  The last thing you need to worry about is your personal items being at risk of theft or damage!

Size Availability

Adele has been a storage tenant with us since 2014.  Towards the end of January, she called to see if we had any 10x10s available for her daughter Kiana.  Kiana was renovating her home and needed to keep her items out of the way of construction dust and did not have room in her home to store them.  Unfortunately we didn’t have the size she requested at the time she called. Because the new year is a busy time for us, your requested size isn’t always guaranteed to be available.  

Kiana Returns!

Kiana called back a few weeks later and we still didn’t have the size she was interested in. However, we had a larger unit open instead. She came in to look at it and was willing to pay the extra money for a larger space.  She knew our standard of cleanliness and security so she was willing to pay the extra money for a larger space because it was here at Dillingham Self Storage.

Safe and Sound

Kiana’s unit was on the same floor as her mom’s which was convenient.  Although her home renovation was only going to be a few months, she was glad to know that her belongings were safe and sound here at Dillingham Self Storage.  It’s worth it to pay the extra money for security.

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Holidays at Dillingham Self Storage

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Dillingham Self Storage sees a lot of tenants during the holidays because many keep their holiday decorations in storage for the rest of the year. Those who don’t come in on a periodic basis tend to stop by frequently during the holidays. People are cleaning their homes for the new year or making space for their decorated trees.

Holiday Rush

We have been busy these last few weeks as we’ve had an influx of storage units inquiries for the next month. Many families like to clear their homes of old or unused items during this time as part of their annual traditions to prepare for the new year. New tenants are joining the family as they clear through old things in their home and put into storage their family items. As part of this, people always stop by their storage unit to get rid of old things in there, too!

Storing Decorations

Dillingham Self Storage units can be helpful in storing your holiday decorations like fragile ornaments and special family items. Here, they are safe from obstruction or misplacement. They don’t go anywhere! Our facilities are fully equipped with security surveillance and staff to ensure that your items are safe. Storage may even be a good place for santa to store his presents!

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Hawaii Storage for Students in the Summer

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College students may need hawaii storage for the summer while they visit home. It can be helpful to keep all their things in storage instead of shipping thing back and forth while visiting home. It can get pretty pricey to be shipping things from Hawaii to the mainland!

Visiting back home for the summer

Melody’s son was attending Hawaii Pacific University throughout the year. He was in need of a storage space for his things during the summer time while visiting home. She first inquired about our sizes and rates back in January. However, because we operate on monthly renewal contracts, we couldn’t tell her if certain units would be available 5 months in advance. For example, the units available in January may not be open in May.

We kept in contact with Melody all throughout the spring semester about sizes and availability, emailing back and forth. We kept her in the loop about availability on a monthly basis.

Hawaii storage for the summer

By the time early May rolled around, Josh stopped by to look at our available units. We had already reserved a unit with him through his mom over email. Josh completed all the paperwork for that unit during his visit. While he was here, we joked around with him that it felt like we knew him so well and all his plans for the summer! We had been in touch with his mom for almost 5 months at this point!

Thank you Melody for helping coordinate Josh’s storage unit for the summer, we’ll take good care of his things while he’s home!

Dillingham Self Storage

Storage Unit Referrals are Key!

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Referrals are one of the best things for a business. We love it when people refer us. In fact, we love it so much that we’ll give you a discount for it! Both you and the person the referred you will get a discount.

Storage Unit for moving

Lois from the Big Island was in need of a storage unit for her big move to the Big Island. She was inquiring about the available sizes we had because she needed to store her things on O’ahu during her move to the Big Island. She had sold the house already so she was in the process of moving things out.

We reserved a 10x15x10 over the phone for her. She flew in from visiting the Big Island a few days after the initial phone call and went straight to doing paperwork and loading up the storage unit. Her movers accompanied her.

JF moving services referral

Lois mentioned that JF moving services referred her to Dillingham Self Storage. They are the only moving company that we refer people to. We recommend them to everyone that is in the process of moving, they are absolutely great!

We’re so happy that Lois came to us for her storage unit needs. And we’re even happier that she was also using our favorite moving company at the time! Moving can be stressful, so we’re happy that we made it a little less stressful for Lois.

Dillingham Self Storage

Seasons for Self Storage

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Customers who want self storage are always bummed out when they don’t get the initial unit they want.  It happens when we have a high influx of people coming in looking for storage units.  This happens especially now with the summer coming up and people are moving, storage units are in high demand.  

Touring Dillingham Self Storage

Kathren was a potential customer who came in for a tour a few weeks ago.  She wanted to see what our availability, pricing and facilities were looking like.  She wanted to shop around before making a decision, just like Randy.  However, at the time that she was touring Dillingham Self Storage, we just happened to have many units at that time.  

She came back into the office a week later, having decided to sign a lease with us. She wanted a specific size that was available at the time of her tour but wasn’t available after she made her decision.  Kathren ended up taking a smaller size, not specifically the one she was hoping for.  We put her on our wait list for the next up size, the one she initially wanted. 

Welcome, Kathren!

Kathren is still happy with the unit she has, even though she had to downsize her standards!  Welcome, Kathren!    

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Randy’s New Storage Unit

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Several customers have told us that a storage unit at Dillingham Self Storage can be more expensive compared to other self storage places, depending on the size of the unit they want.  However, we’ve also been told on multiple occasions that our Dillingham Self Storage units are far more clean and secure compared to most.  We have extensive security and cleaning processes that help to ensure all units maintain our high standards.  

Randy’s Visit

Randy came in to visit us a few weeks ago.  He was in search of a storage unit.  He first called asking for pricing and availability, then came in to tour our facilities.  We gave him the tour and his requested information.  He wanted to consider his options and shop around before making a final decision.  

Welcome Randy!

Later that day he came by to sign a lease for the unit he was initially looking at with us in the morning. He said that although we were pricier, he appreciated how clean our facility is and the security we had.  He noticed all the video cameras around our property. Security is a priority for most of our storage tenants, and so it was for Randy as well. 

Welcome to the family, Randy! We’re glad to have you.