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self storage facilities

FAQ’s for Self Storage Facilities

Our self storage facilities come with rules and guidelines. Each individual lease sets out the guidelines for move out procedures and due dates for rent. Rent is due on the first of each month. There is a grace period if payment is not received, but that is only before late fees are added to the due amount.

Move-Out Process

If tenants are moving out and terminating their lease, it is mandatory that all of their things be removed from the storage unit along with the lock on the front of the unit. There is no grace period for this move out process. If a tenant’s storage unit is still occupied by the first of the month, they are responsible for the next month’s rent. We are a month to month facility so as long as you are moved out by the last day of the month, you are not responsible for the next month’s rent.

Pro-rating Rent

If tenants move in to their units after the first of the month, we can prorate the rent for that month. However, if tenants move out prior to the last day of the month, we do not offer prorated rent. We do not offer rental refunds. Upon move-in paperwork, there is a one time administrative fee of $20.

Stop By Our Self Storage Facilities

We hope this helps your understanding of how our processes and self storage facilities work. We know it can be confusing at times because we are different from most storage facilities, but we are here to help. Please call or email us with any questions, or stop by and say hi at Dillingham Self Storage! Or leave us a review on Yelp!

self storage facilities

self storage

Self Storage Cleanliness

Our self storage facilities maintain a high level of cleanliness throughout. We pride ourselves in our clean facility and work hard for its upkeep. We know that our storage customers value it, and that’s why we value it, too. Both our offices and storage units are kept to a cleaning regimen on a daily basis.  We like taking care of our self storage facilities, and we hope you will too!  

Touring the Facilities

Warren visited our facilities with his wife to see our available sizes. His sister had a lease at another storage facility and was not a fan of it, so he came to see us. The only units we had available were bigger than what they needed, so they were hesitant to sign a lease with us. The size and price was more than what they needed but they were impressed with how clean the facilities were. They also appreciated the carts in our lobby available for use, and that would come in handy when they were moving items. Warren came back the next day and signed the lease for the unit they toured the day before! Welcome to our storage ohana!

Self Storage Standards

One of our main self storage standards is hygiene and cleanliness.  We want our customers to walk into a welcoming facility.  We want your belongings to be in a comfortable environment that’s safe and clean.

self storage facilities

Holidays at Dillingham Self Storage

Dillingham Self Storage sees a lot of tenants during the holidays because many keep their holiday decorations in storage for the rest of the year. Those who don’t come in on a periodic basis tend to stop by frequently during the holidays. People are cleaning their homes for the new year or making space for their decorated trees.

Holiday Rush

We have been busy these last few weeks as we’ve had an influx of storage units inquiries for the next month. Many families like to clear their homes of old or unused items during this time as part of their annual traditions to prepare for the new year. New tenants are joining the family as they clear through old things in their home and put into storage their family items. As part of this, people always stop by their storage unit to get rid of old things in there, too!

Storing Decorations

Dillingham Self Storage units can be helpful in storing your holiday decorations like fragile ornaments and special family items. Here, they are safe from obstruction or misplacement. They don’t go anywhere! Our facilities are fully equipped with security surveillance and staff to ensure that your items are safe. Storage may even be a good place for santa to store his presents!

self storage facilities

Security for your self storage

In recent news, a national self storage company has made an appearance because of a break-in. Their facilities were broken into and numerous tenants suffered loss of their personal belongings. Unfortunately, this same company has suffered from several break-ins in the past and as a result, theft of their tenants’ belongings.

Our Security Systems

We are not associated with this company. We are privately owned and operate independently of chain storage companies. It can be alarming for a self storage customer to see these types of news stories, but rest assured your belongings are safe with us. We have extensive security systems in place – including a security guard, gated facilities and security cameras.

Insurance Policies

However, we’d like to remind tenants that their belongings are not insured with us. It’s important to verify with your homeowner or renters’ insurance that your storage unit is insured in the case of damage, theft, etc. If you’re not insured under your policy, we do offer optional insurance through an outside agent. We advise tenants to obtain insurance if they don’t already have it.

Security for your Self Storage

We have great relationships with our vigilant tenants that let us know if something seems out of the ordinary. In addition, we have an after-hours security guard who keeps an eye on the place for us. Dillingham Self Storage works hard to maintain our high level of security standards in order to protect our customers.