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Dillingham Self Storage Waives Late Fees

Dillingham Self Storage is waiving all late fees at this time and also delaying all legal auctions. Auctions are typically held in the case of continued non-payment from a tenant. These are extremely tough times and we understand that many people are unemployed due to the recent statewide shutdown. We are still obligated to send out notices to tenants in the case of non-payment but we have also communicated to these tenants that their late fees are being waived at this time. However, we ask our tenants to communicate their personal situations with us in the case of non-payment. Although the late fees are waived, we need an open line of communication as for the reason of non-payment.     

Mahalo from Dillingham Self Storage

We are so lucky as a business to still be up and running and are grateful for everyone’s support during these unprecedented times. Dillingham Self Storage along with thousands of other local small businesses are living through an unstable time. Although the recent shutdown was lifted, we are still in a “tier” system and are always grateful for each day that we can remain open. We are maintaining strict capacity constraints under COVID guidelines as required by state guidelines at the time. Check out our facility rules here

 

Check out our other services offered on site at Dilly Print Shop and Dilly Van Rentals! 

Dillingham Self Storage

Dillingham Self Storage COVID Guidelines

Dillingham Self Storage has felt the impact of the COVID-19 pandemic. We hope that everyone is staying safe and healthy during this time of uncertainty. Governor David Ige recently declared another state wide shutdown of non-essential businesses. Thankfully, we are considered an essential business because we serve as storage units for medical supplies. We also provide necessary supplies for essential businesses to stay running. Hence, we are still open for business. However, we have taken some precautions to keep our staff and tenants safe from the COVID-19. 

This is a reminder of our operating restrictions under COVID. We have had these in place since March. We are taking this pandemic seriously and want our tenants to know that we are operating under strict guidelines to maintain everyone’s safety. Our new temporary office hours are Monday-Friday 10-6pm, Saturdays 12pm-5pm and still closed on Sundays. While the office is closed, the restroom in the facility will remain locked. Tenants coming in to visit their unit after office hours will not have access to this restroom. Access hours to the storage units in the facility are the same, 7 days a week from 6am to 9pm. 

We have also made some changes to our operations in the front office for the time being. The computers in the front office are no longer available for use by tenants. We have closed those for the time being. We are also taking extra precautions in sanitizing high-traffic surfaces around the facility such as door handles, elevator buttons, counters and keypads. We are also enforcing social distancing by limiting the number of customers in the office to a maximum of two. There are instructed lines taped on the ground outside the office to maintain the recommended 6’ social distance outside of the facility for those who are waiting to enter. And last but not least, face masks are required at all times! 

Our payment system has remained the same for tenants. Tenants can pay online or in person. However, we encourage everyone to pay online if possible. However, we will still accept payment in person. We can also accept payment over the phone by debit/credit card. 

If you are interested in some of our other services offered on site, check out our Dilly Van Rentals or the Dilly Print Shop. 

 

Dillingham Self Storage

Dillingham Self Storage Best of the Best

We are happy to announce that Dillingham Self Storage placed in the top 3 for Hawaii’s Best of the Best! This is an annual contest across the islands and we are so happy that we placed 3rd this year for best storage facility. The first place award went to a chain that has 6 locations on the island. The second place award went to a facility with eleven locations on the island. We are so proud that our one locally-owned and operated placed third this year! 

Thank you for voting!

The results were just released on Sunday, August 16. Dillingham Self Storage has been successful in placing in this contest for a few years in a row and we are so happy about it. Thank you to everyone for voting for us and supporting the business. We love our tenants and it’s good to know that they love us, too! We are even more elated to see this award during a time when we are unable to see and talk with many of our tenants due to capacity restrictions.

Dillingham Self Storage Other Services

If you are interested in some of our other services offered on site, check out our Dilly Van Rentals or the Dilly Print Shop. 

Dillingham Self Storage

Dillingham Self Storage Has Demand for Smaller Units

Dillingham Self Storage has seen big changes in the world in recent times. With Hawai’i still under partial lockdown, we are maintaining our strict cleaning regime and regulations. We are limiting the number of people in the lobby at one time and have certain public areas completely closed off. The bathrooms and the computers in the lobby are unavailable for public use. We are still waiving all late fees for rent that is not paid on time. If tenants are unable to make payments on time, please give us a call and keep us informed. We like to maintain open communication with our storage tenants. 

Downsizing Units for Tenants

Recently, we have seen some moving around within our facility as some tenants prefer to size down. Now that many people are at home and have spare time, they are able to clean out their storage units and really make the most of their time. We have seen many tenants request to downsize from their current unit. We are hoping to move these tenants down from their larger units into smaller, more affordable units as much as possible.  

Dillingham Self Storage Sees New Demand

If you are interested in our other services available on property, check out our Dilly Van Rentals and Dilly Print Shop websites for more information!

Dillingham Self Storage COVID Updates

Dillingham Self Storage has implemented new sanitation procedures that will most likely remain in place indefinitely. For the foreseeable future we are requiring face masks when in the lobby, both for our staff and customers. We also installed plexiglass dividers on our counters to separate interactions between staff and customers. Along with our regular sanitation procedures, we also have new cleaning regimens in place to ensure the health and safety of everyone in the office. We take our protective gear seriously! We are fully equipped here with face masks, and even face shields. We want to operate our business, safely. 

Dillingham Self Storage

Personal Protective Equipment at Dillingham Self Storage!

Payment Deferral Plans 

We have offered 6 month payment deferral plans to tenants. This permits tenants more time to make payments while still having access to their unit. We have also waived all late fees so that payment during anytime in the month will not be penalized, even if it’s past due date. Given the circumstances of the local economy, we know that many businesses are still closed and those that are open are operating under substantial capacity constraints. 

Dillingham Self Storage in the Community

To help support our community during this time, we purchase 10 plate lunches from a local cafe every week and hand them out to whatever tenants are here when lunch is delivered. We do this as a small gesture to help local business and also get some ‘ono food out to some tenants!

 

If you want to see how our Dilly Print Shop and Dilly Truck Rentals are responding to the pandemic, check out our other websites.

Dillingham Self Storage

Response to COVID-19

Dillingham Self Storage has felt the impact of the COVID-19 pandemic. We hope that everyone is staying safe and healthy during this time of uncertainty. Mayor Kirk Caldwell recently declared a state wide shutdown of non-essential businesses. Thankfully, we are considered an essential business because we serve as storage units for medical supplies. We also provide necessary supplies for essential businesses to stay running. Hence, we are still open for business. However, we have taken some precautions to keep our staff and tenants safe from the COVID-19. 

Dillingham Self Storage New Office Hours

Our new temporary office hours are Monday-Friday 10-6pm, Saturdays 12pm-5pm and still closed on Sundays. While the office is closed, the restroom in the facility will remain locked. Tenants coming in to visit their unit after office hours will not have access to this restroom. Access hours to the storage units in the facility are the same, 7 days a week from 6am to 9pm. 

Change in Operations

We have also made some changes to our operations in the front office for the time being. The computers in the front office are no longer available for use by tenants. We have closed those off for the time being. We are also taking extra precautions in addition to our office hygiene routine to sanitize high-traffic surfaces around the facility such as door handles, elevator buttons, counters and keypads. We are also enforcing social distancing by limiting the number of customers in the office to a maximum of two. There are instructed lines taped on the ground outside the office to maintain the recommended 6’ social distance outside of the facility for those who are waiting to enter. 

Online Payments Encouraged

Our payment system has remained the same for tenants at Dillingham Self Storage. Tenants can pay online or in person. However, we encourage everyone to pay online if possible. However, we will still accept payment in person. We can also accept payment over the phone by debit/credit card.

Dillingham Self Storage

Move Out Policy at Dillingham Self Storage

Here at Dillingham Self Storage, our move out policy is simple. We do not require an advance notice of move out. We know a moving process can be stressful, so we want to make it as easy as possible for you. We are aware that most storage facilities require a 30 day written or oral notice of terminating the storage lease. However, we do not. 

Vacate by the First

We operate on month to month leases at our facilities. If a storage customer has all of their items vacated from their unit and the lock is not on the storage unit by the first of the month, we consider that to now be a vacant unit. That tenant will not be responsible for the next month’s storage rent. We do not prorate our storage leases which follows in line with our storage policy for a tenant to be out on the first. We advise customers to plan their move out toward the end of the month because of this policy. 

Dillingham Self Storage Move Out Process

We make sure to notify our tenants about the move out process while we are touring them around the facility. At Dillingham Self Storage, we walk all floors and aisles twice daily, and this is how we know that a customer has moved out. If you are moving out, make sure to not only vacate your unit but also remove the lock from the door of your unit so we know that you have officially moved out!

 

We also offer moving trucks at our facilities to make your move out process even easier!

Dillingham Self Storage

Holidays with Dillingham Self Storage

The Dillingham Self Storage ohana wishes everyone happy holidays and a happy new year! We had a wonderful year with our business and staff, and we’re so excited for the new year ahead. We wish everyone to have a safe and happy holiday season. Contact us for your storage needs in the new year! Or, if you need any printing or moving van rentals!

 

We wish everyone the best in 2020 and hope that the end of the decade was a great one! Our business has grown so much in reflecting on the last decade. We welcomed our new Dilly Van rentals and expanded our printing services. The Dillingham Self Storage business has seen so much change in the last decade and we are excited to see more!

Dillingham Self Storage New Year

The new year is the time to set goals and new year resolutions, and we encourage our tenants and storage customers to do that! Let us help you with your new goals of organizing your home and call today to ask about our storage units. At the start of the new year we see a high demand for storage units as everyone is cleaning out the home for new things and new memories!

Dillingham Self Storage

Dillingham Self Storage Clean Facilities

We have had our Dillingham Self Storage facilities for almost ten years now. We’ve been open for a while so we’ve worked on perfecting our business processes and getting everything just right for our clients. Some things we prioritize are security, safety and cleanliness. We invest in 24 hour surveillance systems, security guards and thorough cleaning procedures. We are proud of it, and happy when people take notice of it!

Clean Facility

Lisa just moved to the islands from the mainland. Her movers hadn’t even moved her things into her home yet before she came to see us. She inquired about a unit because she knew her new home would not fit all of her belongings. Lisa commented on our clear communication over the phone and that’s what piqued her interest to come into our facility. When she stopped by for a tour, she loved how clean it was. She actually thought we were a brand new facility because of the facility’s hygiene! We love it when people notice our hard work. 

Lisa’s Dillingham Self Storage Unit

Lisa decided to sign a lease with us because she was so happy with what she saw on her tour. We’re happy to welcome Lisa, someone who recognizes how hard we work to keep Dillingham Self Storage in tip top shape! 

Moving Vans

Our self storage is also equipped with moving vans and box vans for rent. These can be very useful for moving, like in Lisa’s case.

Dillingham Self Storage

Dillingham Self Storage Best of the Best

Our Dillingham Self Storage has done it again! We were listed in Hawaii’s 2019 Best of the Best for best storage places again. Mahalo to everyone who voted us in this year’s competition, we are so grateful and appreciative of your support. We came in 2nd place again this year. The first place winner is a storage company with multiple locations around the island. We are so proud of our single Dillingham location for measuring up against these big companies. Congratulations to all the other storage businesses who placed in this year’s Best of the Best.

We have consistently placed on the list for Best of the Best in the last few years. We are so happy and proud of our ohana here at Dillingham Self Storage. It is an honor holding this 2nd place title and we will work to place again next year!

Thank you to everyone for voting and participating. We are so grateful for all the love and support. It is so awesome to know that our tenants and customers are happy with the services offered. That’s our priority! Mahalo!

Although our storage place won a Best of the Best award, we also offer other services like van rentals and print shop services.