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Dillingham Self Storage

Dillingham Self Storage Yelp Reviews

Dillingham Self Storage has recently received some wonderful reviews from our customers. We are grateful to have past and current tenants that are thoughtful and leave kind reviews. We have even won awards from Yelp for our kind reviews. During a time like this, local businesses thrive on positive customer reviews. If you want to support a local business without spending money, write a good review! We want others to know that we prioritize cleanliness and COVID-19 guidelines. Safety and security are our two main priorities. Customer service is second. Dillingham Self Storage is happy to see that these values are shining through in reviews.  

Happy Customer Reviews for Dillingham Self Storage

Adam G. on Yelp in May 2020 said: “If you need storage or truck rental this is the place to go with amazing staff and a very clean facility.”

 

Miki Lee on Google Reviews a month ago said: “Five stars. No question. Excellent service, clean, organized and efficient.  Tiare and Kim answered every question I had with patience and professionalism.”

 

Leimomi K. on Yelp in April 2020 said: “Thank you so much to you all for your ALOHA during this covidcation lockdown.”

 

We are so grateful to have such kind and thoughtful customers who take their time to leave a review!

 

We also offer other services on property, like moving van rentals and printing services

Dillingham Self Storage

Dillingham Self Storage and Pest Tech

Dillingham Self Storage prioritizes our sanitation and cleaning routines. We invest in daily cleaning routines for the safety of our employees and tenants. In addition to our rigorous routines, we also limit the use of public items such as the computers in the lobby. We also limit the number of customers that are allowed in the lobby at once time. Check out our other COVID-19 rules here

Commercial Sanitization

Pest Tech Services has been a huge help in these cleaning adjustments. We utilize their commercial sanitization services for our office, showroom, lobby and aisle walkways. We started off the new year by disinfecting the entire building using Pest Tech Services. They stop by regularly for a period disinfection. We recommend Pest Tech Services to other businesses in need of commercial cleaning! 

Dillingham Self Storage Accepts Payment Online

At this time, we are encouraging customers to make payments online or by phone. However, we are also available to take payments in person. Dillingham Self Storage’s new office hours are Monday-Friday from 10-6 and Saturday from 12-5. Restrooms are still open only during office hours. Masks are required at all times on property. We are also reminding people to please stay home if you are sick or showing signs and symptoms of COVID-19!  

 

We also offer other services on property, like moving van rentals and printing services.

Dillingham Storage

Dillingham Self Storage: Move Out Policy

We want our tenants at Dillingham Self Storage to be fully educated and informed of our policies prior to moving in. It is important for everyone involved to understand the rules to avoid late fees! 

Rent is Due on the First

Rent is due on the first of every month at Dillingham Self Storage. There is a grace period of six days following the first before late fees are added. However, for the time being, due to COVID-19, we are waiving all late fees. This will extend until further announcements. 

Move-out Procedures at Dillingham Self Storage

Move-out procedures require a tenant to be completely moved out by the last day of the month, whether this is the 30th or 31st or 28th of any month. If a tenant still has things in his or her unit on the 1st day of the month, then they are required to pay rent for the full month. We do not pro-rate move-out dates. For example, if you move out early on the 20th instead of the 30th in your final month, we do not offer a discount for that final month. We would only prorate move-in dates, if you are moving in after the 1st of the month. There is no possibility of rental refunds if you move out before your final date. 

 

If you are interested in some of our other services on property, check out our Dilly Print Shop and Dilly Van Rentals!

 

storage units

Dillingham Self Storage Wants You to Vote!

Dillingham Self Storage is looking forward to the upcoming mayoral election in the state. Although we do not normally endorse politicians, we are promoting Rick Blangiardi for Mayor! We encourage everyone to get out there and exercise their rights by voting. We have large banners on our building exterior to advertise this. With everything going on in the world and in our home right now, the one thing we still can do is practice our rights as citizens through voting!  

Dillingham Self Storage for Rick Blangiardi

Even if people are not in favor of voting for Rick Blangiardi, we hope everyone gets out there to vote anyway. The great part about our Dillingham  Self Storage ohana is that we welcome anyone and everyone regardless of who they are supporting this election. We want everyone to feel welcomed in our facilities. After all, customer service is our top priority here at Dillingham! Even with the capacity constraints and limited visitors, we still love seeing all of our tenants and customers. It is important to us to know that anyone who walks through our doors feels welcomed into the Dillingham ohana. 

Check out our other services offered on site at Dilly Print Shop and Dilly Van Rentals!

Dillingham Self Storage

Dillingham Self Storage Waives Late Fees

Dillingham Self Storage is waiving all late fees at this time and also delaying all legal auctions. Auctions are typically held in the case of continued non-payment from a tenant. These are extremely tough times and we understand that many people are unemployed due to the recent statewide shutdown. We are still obligated to send out notices to tenants in the case of non-payment but we have also communicated to these tenants that their late fees are being waived at this time. However, we ask our tenants to communicate their personal situations with us in the case of non-payment. Although the late fees are waived, we need an open line of communication as for the reason of non-payment.     

Mahalo from Dillingham Self Storage

We are so lucky as a business to still be up and running and are grateful for everyone’s support during these unprecedented times. Dillingham Self Storage along with thousands of other local small businesses are living through an unstable time. Although the recent shutdown was lifted, we are still in a “tier” system and are always grateful for each day that we can remain open. We are maintaining strict capacity constraints under COVID guidelines as required by state guidelines at the time. Check out our facility rules here

 

Check out our other services offered on site at Dilly Print Shop and Dilly Van Rentals! 

Dillingham Self Storage

Dillingham Self Storage COVID Guidelines

Dillingham Self Storage has felt the impact of the COVID-19 pandemic. We hope that everyone is staying safe and healthy during this time of uncertainty. Governor David Ige recently declared another state wide shutdown of non-essential businesses. Thankfully, we are considered an essential business because we serve as storage units for medical supplies. We also provide necessary supplies for essential businesses to stay running. Hence, we are still open for business. However, we have taken some precautions to keep our staff and tenants safe from the COVID-19. 

This is a reminder of our operating restrictions under COVID. We have had these in place since March. We are taking this pandemic seriously and want our tenants to know that we are operating under strict guidelines to maintain everyone’s safety. Our new temporary office hours are Monday-Friday 10-6pm, Saturdays 12pm-5pm and still closed on Sundays. While the office is closed, the restroom in the facility will remain locked. Tenants coming in to visit their unit after office hours will not have access to this restroom. Access hours to the storage units in the facility are the same, 7 days a week from 6am to 9pm. 

We have also made some changes to our operations in the front office for the time being. The computers in the front office are no longer available for use by tenants. We have closed those for the time being. We are also taking extra precautions in sanitizing high-traffic surfaces around the facility such as door handles, elevator buttons, counters and keypads. We are also enforcing social distancing by limiting the number of customers in the office to a maximum of two. There are instructed lines taped on the ground outside the office to maintain the recommended 6’ social distance outside of the facility for those who are waiting to enter. And last but not least, face masks are required at all times! 

Our payment system has remained the same for tenants. Tenants can pay online or in person. However, we encourage everyone to pay online if possible. However, we will still accept payment in person. We can also accept payment over the phone by debit/credit card. 

If you are interested in some of our other services offered on site, check out our Dilly Van Rentals or the Dilly Print Shop. 

 

Dillingham Self Storage

Dillingham Self Storage Best of the Best

We are happy to announce that Dillingham Self Storage placed in the top 3 for Hawaii’s Best of the Best! This is an annual contest across the islands and we are so happy that we placed 3rd this year for best storage facility. The first place award went to a chain that has 6 locations on the island. The second place award went to a facility with eleven locations on the island. We are so proud that our one locally-owned and operated placed third this year! 

Thank you for voting!

The results were just released on Sunday, August 16. Dillingham Self Storage has been successful in placing in this contest for a few years in a row and we are so happy about it. Thank you to everyone for voting for us and supporting the business. We love our tenants and it’s good to know that they love us, too! We are even more elated to see this award during a time when we are unable to see and talk with many of our tenants due to capacity restrictions.

Dillingham Self Storage Other Services

If you are interested in some of our other services offered on site, check out our Dilly Van Rentals or the Dilly Print Shop. 

Dillingham Self Storage

Dillingham Self Storage Has Demand for Smaller Units

Dillingham Self Storage has seen big changes in the world in recent times. With Hawai’i still under partial lockdown, we are maintaining our strict cleaning regime and regulations. We are limiting the number of people in the lobby at one time and have certain public areas completely closed off. The bathrooms and the computers in the lobby are unavailable for public use. We are still waiving all late fees for rent that is not paid on time. If tenants are unable to make payments on time, please give us a call and keep us informed. We like to maintain open communication with our storage tenants. 

Downsizing Units for Tenants

Recently, we have seen some moving around within our facility as some tenants prefer to size down. Now that many people are at home and have spare time, they are able to clean out their storage units and really make the most of their time. We have seen many tenants request to downsize from their current unit. We are hoping to move these tenants down from their larger units into smaller, more affordable units as much as possible.  

Dillingham Self Storage Sees New Demand

If you are interested in our other services available on property, check out our Dilly Van Rentals and Dilly Print Shop websites for more information!

Dillingham Self Storage COVID Updates

Dillingham Self Storage has implemented new sanitation procedures that will most likely remain in place indefinitely. For the foreseeable future we are requiring face masks when in the lobby, both for our staff and customers. We also installed plexiglass dividers on our counters to separate interactions between staff and customers. Along with our regular sanitation procedures, we also have new cleaning regimens in place to ensure the health and safety of everyone in the office. We take our protective gear seriously! We are fully equipped here with face masks, and even face shields. We want to operate our business, safely. 

Dillingham Self Storage

Personal Protective Equipment at Dillingham Self Storage!

Payment Deferral Plans 

We have offered 6 month payment deferral plans to tenants. This permits tenants more time to make payments while still having access to their unit. We have also waived all late fees so that payment during anytime in the month will not be penalized, even if it’s past due date. Given the circumstances of the local economy, we know that many businesses are still closed and those that are open are operating under substantial capacity constraints. 

Dillingham Self Storage in the Community

To help support our community during this time, we purchase 10 plate lunches from a local cafe every week and hand them out to whatever tenants are here when lunch is delivered. We do this as a small gesture to help local business and also get some ‘ono food out to some tenants!

 

If you want to see how our Dilly Print Shop and Dilly Truck Rentals are responding to the pandemic, check out our other websites.

Dillingham Storage

Response to COVID-19

Dillingham Self Storage has felt the impact of the COVID-19 pandemic. We hope that everyone is staying safe and healthy during this time of uncertainty. Mayor Kirk Caldwell recently declared a state wide shutdown of non-essential businesses. Thankfully, we are considered an essential business because we serve as storage units for medical supplies. We also provide necessary supplies for essential businesses to stay running. Hence, we are still open for business. However, we have taken some precautions to keep our staff and tenants safe from the COVID-19. 

Dillingham Self Storage New Office Hours

Our new temporary office hours are Monday-Friday 10-6pm, Saturdays 12pm-5pm and still closed on Sundays. While the office is closed, the restroom in the facility will remain locked. Tenants coming in to visit their unit after office hours will not have access to this restroom. Access hours to the storage units in the facility are the same, 7 days a week from 6am to 9pm. 

Change in Operations

We have also made some changes to our operations in the front office for the time being. The computers in the front office are no longer available for use by tenants. We have closed those off for the time being. We are also taking extra precautions in addition to our office hygiene routine to sanitize high-traffic surfaces around the facility such as door handles, elevator buttons, counters and keypads. We are also enforcing social distancing by limiting the number of customers in the office to a maximum of two. There are instructed lines taped on the ground outside the office to maintain the recommended 6’ social distance outside of the facility for those who are waiting to enter. 

Online Payments Encouraged

Our payment system has remained the same for tenants at Dillingham Self Storage. Tenants can pay online or in person. However, we encourage everyone to pay online if possible. However, we will still accept payment in person. We can also accept payment over the phone by debit/credit card.