The self storage units here at Dillingham are in high demand. There are times when we only offer a few sizes because most of our units are occupied. Typically when this occurs, we can only offer the large units to new tenants. This is because the small and medium-sized units are usually sold out. The smaller units are typically more popular compared to the larger units.
Self Storage Units and Good Customer Service
Paulina was one of those new tenants that needed a unit during our peak summer season. She was in need of a small unit just to store a few valuable items while her home was under renovation. At the time, we could only tour a large unit for her. She was interested in a smaller unit because she did not have that many items that needed to be in storage. Although we try our best to offer customers the best fit, sometimes we are unable to do that, especially in peak season. We gave her a few recommendations for nearby storage facilities because we don’t like to see customers spend money on an expensive large unit that they do not need. Paulina returned after 2 hours and said she loved our service so much that she wanted a large unit with us! We were surprised but Paulina preferred a facility with quality customer service, which is exactly what we offer! We were so delighted when Paulina came back to sign a lease for a large unit with us.