James has had a self storage unit with us for about two years now. He joined us in 2016 with his 10x15x10 unit. At the time, we put him on the waitlist for a unit on the first floor, per his request. First floor units can be appealing for tenants because if you have a truck load of items that need to be loaded into storage, it’ll be a lot easier to drive up and load things in rather than take the elevator to deposit your items into your unit.
Drive Up Unit Availability
In the middle of last year, a drive up unit became available so we gave James a call for him to tour the unit. He stepped by to look at it, and unfortunately it was too large for his needs. He was still in search of a unit on the first floor though, so we kept him on the whitelist.
Earlier this month, we had someone move out of a 10x15x12 unit on the first floor. So there was now an opening for James! However he wasn’t first on our wait list so we called the other names on the list. Fortunately for him, those calls went unanswered or those tenants weren’t looking for units anymore, so then we gave James a call!
James came in to tour the unit on the same day that we called him. We did paperwork the same day for him to transfer, and he was in the new unit by the next day!
James was really happy that we followed up with him on the wait list, even though he was further down on the list. He was hesitant that we would give him a call because he had turned down the first option we gave him. James is happy with his first floor unit because it’s easier for him to access the self storage unit and deposit items in it now!