storage facility

Customer service at the storage facility

A trait that makes us the best storage facility on the island is the fact that we really value our customers and work hard to deliver excellent customer service. It’s important to us that we remember everyone’s names and are always friendly and approachable. We want people to know that if they have any questions, they can come to us for help and answers.

Our tenant, Sherry

One of our storage tenants who has been with us for a while now, Sherry, loves the fact that we remember her name. She has been with us since February of 2016 and the last time she stopped by she commented how much she appreciates our customer service, and that it’s one of the reasons why she keeps coming back to us! The prior storage facility she was at (for 9 years!,) didn’t remember her name and was rude upon her move out. Her overall experience there was very unpleasant but she’s very happy that she’s with us now, and we’re also happy to have her! We love ya Sherry, can’t wait to see ya the next time you stop by!

Our storage facility is friendly!

We believe that customer service is what will keep a customer coming back for more, and that’s why we value it so much and work hard to deliver the best customer service there is in town!

U-haul customers love Dilly

Moving furniture this summer?

If you’re moving homes this summer and need to move around some of your furniture storage, one of our big Dilly Rental vans can definitely come in handy. Some of our biggest vans are almost at 10’ and have the latest technology like a reverse camera on the rear view mirror!

Dan with Walgreens

One of our recent customers, Dan, called to rent out our 10’ van. When he came in to pick up the vehicle on a Saturday, we were talking story with him and found out that he works for Walgreens which holds an annual “Red Nose picnic” for the employees and their families to attend. Dan was in charge of moving tables and chairs for the big event that was going to be held at Kapiolani Park. After the event he thanked us for the van that evening and commented that he was so glad he reserved and rented the bigger van so that he only had to make 1 trip for the event instead of several trips throughout the day! Dan also appreciated the reverse camera and the fact that it was a newer model, it made the experience that much easier and enjoyable!

Our Dilly rental vans are very easy to drive even for people who aren’t used to driving such big vehicles!

Dilly Rentals for Uniforms Hawaii

Clients that use our u haul rentals from us are still with us even though we don’t have u haul anymore! Now that we have our own Dilly Rental vans, some of our prior clients like Uniforms Hawaii, are still renting from us.

Been with us since our u haul rentals

Uniforms Hawaii is a major uniform supplier for several groups, such as the Honolulu Police Department, and the fire department, and also some hospital nurses. They’ve been with us for a while and we’re really happy to have them! They rent our vans on a regular basis and typically use them to transport uniforms. We allow them access to our entry and exit gates so they can park the van behind our gates if they needed to hold uniforms overnight.

We love Uniforms Hawaii!

This is Dilly Rentals’ way of feeling like we have a hand in helping the needs of people like HPD, HFD and our nurses! We’re also happy that people are still liking our rental vans, given that we recently introduced our own line of rentals and no longer are with u haul. If you’ve got any questions about rentals or need help moving this summer, give us a ring here at Dillingham!

storage

Storage spotlight: Kevin

We’d like to show some spotlight on our long-time storage tenant Kevin who has been with us since 2014. He’s always had an internal unit inside of our building but has been hoping to get an outside external-unit for a while now. We were finally able to get him that recently just this year and he was so happy he claims he’ll never leave us now!

Kevin at Pacific Rim Tile & Stone

Kevin utilizes his external unit as warehouse space while his internal unit is an office space for his workers. He owns a flooring company by the name of Pacific Rim Tile & Stone. He’s a really great guy to talk to and often times will stop by the office just to talk story, say hi to us and crack funny jokes. We found out that he’ll be traveling to California soon to compete in a marathon there and hopes to one day be running in the Boston Marathon.

Storage tenants talk story

We love hearing stories from our tenants about their personal lives and accomplishments, it’s a nice feeling that they feel happy about sharing their lives with us and letting us know what’s new!   

self storage

Marathon-running self storage tenants

We pride ourselves in having close friendships with our self storage tenants, and we’re always talking story with them when they stop by. Top-quality customer service is something we strive to practice every day, and being personal and friendly with our self storage tenants (and print shop customers!) is one of our top priorities.

Tony and Kevin

Like we said, we love talking story with our tenants and clients. In fact, our FedEx driver and one of our storage tenants recently completed marathons in Honolulu. Tony and his wife completed the Hapalua marathon, the same marathon that our tenant Kevin, also completed. The two of them coincidentally visited the office at the same time and they both talked about their experiences and how much fun they each had running the marathon. It was so cool to hear about the fun they had and how much they each enjoyed themselves. Although we don’t like running all that much, it was nice to see our customers become friends over a common sport they both like!  

A self storage ohana

Dillingham Self Storage is more than just a storage facility, it’s a place for people to connect with others and make friends!

storage units

Robert with the trendy toys

A long-time customer of ours who’s had storage units with us ever since 2014 sells cool toys and trendy items. We’d like to recognize him in this blog post of ours.

Robert’s business

Robert is the owner of Paraholder LLC and has a few storage units with us. He orders the latest trendy toys and sells them as part of his business. His storage units are very helpful for storing his orders and items before selling them. You can typically find Robert at the swap meet selling his toys. As a storage tenant, he also takes advantage of our mail receival service so we usually receive several boxes and mail for him. Robert sold kendamas back when they were popular and even a few hydroflasks. His latest and greatest items are the fidget spinners, which have seriously grown in popularity over the past few months. If you’re in need of any of these, stop by the swap meet at Robert’s booth, he’s always ordering new items and toys.

We love small businesses!

If you’re in need of storage units to help grow your business, stop by and talk to us! We love hosting small businesses, and we also love hearing about your business growing, not to mention we love businesses that bring us new toys!

Questions about print services?

Inquiries for print services

If you’re interested in our print services, storage units or Dilly Rentals, shoot us an email because we’re pretty fast at responding and can give you a quote via email! This can be very helpful for people who are shopping around for storage units and need a fast response or want to do their research from the comfort of their home.

We’re fast at emailing

We have information about all of our services on our website but if you have a question about something specific, don’t be scared to email us, that’s what we’re here for!

We also have a new email address for our print shop: Print@DillyPrintShop.com, which has recently been updated to reflect on our website.

Our Dilly ohana takes pride in our quick email response times, so please take advantage of that and email us any and all questions you might have!

Customer service is our priority

We’ve recently been getting an overflow of customers coming from another storage facility (who we will not name,) complaining about receiving bad customer service and an overall terrible experience.

For example, we had a customer complain about how he was charged several fees in addition to his storage rent because his credit card had been declined for a payment. Apparently he unknowingly had fraud occur on his credit card so the card was declined for payment, but the storage facility never notified him and he was charged several late fees because of it.

We want our customers to rest assured that if this ever happened to them, we would most definitely let them know immediately so that they wouldn’t be charged these fees! Dillingham Self Storage strives to provide top tier customer service as it is our #1 priority, we provide courtesy calls to customers when their payment is declined especially if their record with us has been exceptionally on-time payments.

Other customers have also complained that this storage facility implemented new policies without notifying their tenants which became a nuisance after numerous times. If we ever implemented new policies we would provide top-tier customer service with answering your questions and would also notify you long before we enact the new changes!

Thank you, Chad!

A storage customer of ours recently proved himself very helpful and pretty much just amazing when he helped us with a facility emergency!

Chad at Kawamoto Plumbing and Repair

Chad started as a print shop customer but then needed storage space for his business, Kawamoto’s Plumbing and Repair. We initially were able to get him into a 10×10 unit on the 4th floor of our building but later on in the year transferred him to an outside drive-up unit that made it much easier for him to transport his materials. The outside units also have 24 hour access which is great for business owners. Chad is such a great storage client, he’s so nice and makes it really easy to work with him!

What would we do without you!

So, recently we had a bathroom emergency with our facility on a day when the offices were closed (Sundays,) because our guest bathroom had apparently overflowed. We tried fixing the issue ourselves but after half an hour of trying, nothing was working. Luckily, Chad came to the rescue and was there within 10 minutes to help us! Chad even did it free of charge for us! Chad even replaced a valve for the same toilet a few weeks later! The Dillingham Self Storage team wants to thank you so much chad!

U-haul rentals now Dilly rentals

Tiffany and Ron’s vehicle rental

A few weeks ago we had a couple come in asking if they could rent a vehicle from us. Tiffany and Ron had called almost every Uhaul dealer on the island and pretty much no one had a vehicle available until later that evening.

When all the Uhaul dealers are booked

They were just driving by our facilities, after recently leaving a Uhaul dealer, and thought they might want to come in and ask about our vehicles. At that time, we had a 10’ transit van available to rent for the day. When they were ready to rent, they realized they forgot their insurance card, but we assured them that we’d hold it for them! Most Uhauls on the island get reserved within the first week of the month so that’s most likely why Tiffany and Ron couldn’t find anything available.

Dilly Rental to the rescue!

After Ron got back with his insurance card, we were able to get them on the road and driving within a few minutes. When they came back to return their van they commented how pleased they were with the service they received and were relieved that they had found us. If they ever need to rent another vehicle, they’ll definitely be back!