Questions about print services?

Inquiries for print services

If you’re interested in our print services, storage units or Dilly Rentals, shoot us an email because we’re pretty fast at responding and can give you a quote via email! This can be very helpful for people who are shopping around for storage units and need a fast response or want to do their research from the comfort of their home.

We’re fast at emailing

We have information about all of our services on our website but if you have a question about something specific, don’t be scared to email us, that’s what we’re here for!

We also have a new email address for our print shop: Print@DillyPrintShop.com, which has recently been updated to reflect on our website.

Our Dilly ohana takes pride in our quick email response times, so please take advantage of that and email us any and all questions you might have!

Customer service is our priority

We’ve recently been getting an overflow of customers coming from another storage facility (who we will not name,) complaining about receiving bad customer service and an overall terrible experience.

For example, we had a customer complain about how he was charged several fees in addition to his storage rent because his credit card had been declined for a payment. Apparently he unknowingly had fraud occur on his credit card so the card was declined for payment, but the storage facility never notified him and he was charged several late fees because of it.

We want our customers to rest assured that if this ever happened to them, we would most definitely let them know immediately so that they wouldn’t be charged these fees! Dillingham Self Storage strives to provide top tier customer service as it is our #1 priority, we provide courtesy calls to customers when their payment is declined especially if their record with us has been exceptionally on-time payments.

Other customers have also complained that this storage facility implemented new policies without notifying their tenants which became a nuisance after numerous times. If we ever implemented new policies we would provide top-tier customer service with answering your questions and would also notify you long before we enact the new changes!

Thank you, Chad!

A storage customer of ours recently proved himself very helpful and pretty much just amazing when he helped us with a facility emergency!

Chad at Kawamoto Plumbing and Repair

Chad started as a print shop customer but then needed storage space for his business, Kawamoto’s Plumbing and Repair. We initially were able to get him into a 10×10 unit on the 4th floor of our building but later on in the year transferred him to an outside drive-up unit that made it much easier for him to transport his materials. The outside units also have 24 hour access which is great for business owners. Chad is such a great storage client, he’s so nice and makes it really easy to work with him!

What would we do without you!

So, recently we had a bathroom emergency with our facility on a day when the offices were closed (Sundays,) because our guest bathroom had apparently overflowed. We tried fixing the issue ourselves but after half an hour of trying, nothing was working. Luckily, Chad came to the rescue and was there within 10 minutes to help us! Chad even did it free of charge for us! Chad even replaced a valve for the same toilet a few weeks later! The Dillingham Self Storage team wants to thank you so much chad!

U-haul rentals now Dilly rentals

Tiffany and Ron’s vehicle rental

A few weeks ago we had a couple come in asking if they could rent a vehicle from us. Tiffany and Ron had called almost every Uhaul dealer on the island and pretty much no one had a vehicle available until later that evening.

When all the Uhaul dealers are booked

They were just driving by our facilities, after recently leaving a Uhaul dealer, and thought they might want to come in and ask about our vehicles. At that time, we had a 10’ transit van available to rent for the day. When they were ready to rent, they realized they forgot their insurance card, but we assured them that we’d hold it for them! Most Uhauls on the island get reserved within the first week of the month so that’s most likely why Tiffany and Ron couldn’t find anything available.

Dilly Rental to the rescue!

After Ron got back with his insurance card, we were able to get them on the road and driving within a few minutes. When they came back to return their van they commented how pleased they were with the service they received and were relieved that they had found us. If they ever need to rent another vehicle, they’ll definitely be back!

U-haul rentals now Dilly rentals

U-haul rentals now Dilly rentals

We no longer rent out U-haul trucks but instead have our own set of rental vehicles for use! A few weeks ago we received a funny call from a customer, asking about our Dilly Rentals. He called to let us know that the logo on our vans say “Dilly rentals” when instead they should be saying “Daily rentals.” We started laughing because we intentionally named them Dilly Rentals on purpose! We explained to him that it actually wasn’t a misprint but that Dilly is short for Dillingham!  We thought it was really nice of a customer to call us and let us know, though. After our conversation we continued with reserving a van for him for the following week. We love receiving calls like this, even though we find it funny that he thought “Dilly” was a mistake!

Our Dilly rentals have been getting really popular lately, given that they’re cheaper than our old U-haul and they’re our own line of rentals! We’re so excited about them and love helping people book reservations because we know that moving vehicles can be really helpful in transporting large items like furniture and moving boxes and such.

U-haul customers love Dilly

Loyal U-haul customers love new rentals

We used to be one of U-haul’s top dealers back before we got our own rental vehicles. Since we’ve switched off of U-haul, we’re so lucky to have such loyal customers that have followed us with our new Dilly Rentals.

For example we have Rodney who has already scheduled regular van reservations up until the end of this year! Rodney is always using our vans and loves our new Dilly rentals compared to our old U-haul vans. Jim is also another regular customer who has been using our vans every two weeks since last December.

In addition to Rodney and Jim we’ve also got Eric and Chris, who are regulars with our rentals and come in periodically to take out one of our Dilly Rentals. We’re so happy that we were able to make such a good impression on these customers that they want to follow us and support us with our own Dilly rentals! We love these customers!

U-haul rentals now Dilly rentals

Dilly rentals getting good reviews

If we haven’t said this enough, we have switched over from Uhaul vehicles to our own Dilly rental vehicles and we’re so happy about it. We’re so happy our loyal customers have carried over to our new rentals and that we get to advertise Dillingham self storage on our vehicles!

We recently had a customer leave an awesome Yelp review about our Dilly rentals. She rented one of our vehicles to pick up a sectional couch from Costco she had just purchased. Clarisse was in a rush to get a rental truck because she didn’t have a truck to transport the couch (which was on sale,) so she finds us on Yelp and calls us. Our prices were great deals for her, also considering that we were right around the corner from Costco it was very convenient for her.

Everyone should read Clarisse’s review that she left about us on Yelp because it’s pretty amusing and has pictures of some of the interior of our vans, if you’re interested from a consumer’s perspective. She ended the review with, “Bottom line, if you’re gonna rent a moving van, I would go here first.  I sell real estate, and I’m recommending them to all my clients from now on.”

Dillingham Storage

Dillingham Storage for Surfrider Spirit

Dillingham storage is a big sponsor of Surfrider Spirit, a program that helps at-risk youth by teaching them how to surf. Their mission, “We match at-risk youth with surf mentors and use surfing as a metaphor for how they can live better lives,” explains how they help these teens live a healthier life both physically and psychologically. It’s a great program and we love sponsoring it. This year we had some of our close storage ohana go out to represent Dillingham Storage at their recent event. In late February they hosted their 4th annual golf tournament, so Bert and Jebsco, two of our tenants, represented us along with some of their employees. They came back sharing stories of how much they had enjoyed themselves and how much fun they had, which was awesome to hear!

We love sponsoring Surfrider Spirit because we believe in the work that they do for at-risk kids. At Dillingham Storage we are fond of programs who do good for the community! One of the ways we show our support for organizations such as Surfrider Spirit is by sponsoring their events and sending some representatives from Dillingham Storage!    

Secure storage facilities

Our facilities have 24/7 security coverage. We mentioned this in a post a few weeks ago, but recently, our security cameras came in handy when HPD stopped by.

Officer Higa

Officer Higa with HPD came into our office a little while ago asking about one of our security cameras near the back of the building that faces the DMV’s parking lot. Apparently a 90 year old man was reporting his car as stolen from the parking lot and they were asking if they could review some of camera footage. He gave us the description of the car and we checked our cameras to see if we could notice anything suspicious. While we were reviewing our cameras Officer Higa gave us a call back 10 minutes later to let us know that they found the car in Costco’s parking lot. Turns out, the man forgot that he parked his car at Costco!

HPD inquiries on facilities

This actually isn’t the first time that HPD has come in inquiring about our camera footage for reasons other than storage; because our cameras run 24/7 and face around the entire building, they’re very helpful in detecting possible crimes in the area.

Autopay options for storage units

Here at Dillingham Self storage we try to make it as easy as possible for our tenants to pay for their storage units. If tenants want to stick with us, we want to make sure it’s as convenient as possible.

One of the ways we accomplish this is with our Autopay option. We offer an autopay option in which our customers can leave a card on file with us and we would automatically charge them their balance on the 1st of every month. With this method, a tenant wouldn’t have to worry about late fees if they forgot to pay their rent on time.

However, if customers don’t select this option, that’s alright. If they choose to pay their rent on their own time, and if they do accidentally forget to pay it on time, we have a grace period before late fees are added from the 1st to the 6th of every month.

We know how helpful and convenient it can be to have a storage unit outside of your home to store extra things, so we want to make your payment plan process as convenient as well. Come in and talk to us if you have any questions!