self storage

Self Storage Customer Spotlight: Adele

Stay At Home Order Extension

The Stay At Home Order was recently extended to the end of May. As a result, we still have our precautionary cleaning procedures in place for now. That includes extra cleaning in addition to our daily cleaning routine of the self storage facilities as well as limiting the number of customers in the lobby at the same time. We are considered an essential business and so we are legally allowed to operate, however we would like to take these measures as a precaution to keep our staff and tenants safe. We have also waived the late fees for paying rent in May as we also did in April. 

Self Storage Tenant: Adele

One self storage tenant has been keeping our spirits high during this time of uncertainty. Adele has been with us for six years and is working full-time as a postal worker delivering mail and parcels all over the island. We love talking to her when she comes into the office. Due to the pandemic, we have not been able to chat with her like usual. However, we were able to hear from her the other day and it was a pleasant conversation. 

Adele expressed how grateful she is for having her good health and a full-time job to work. She also loves knowing that she is delivering essential items to families, like child-care products and face masks. Adele helped us to realize how many things to be grateful for in this trying time. Although it is a trying time, there are still some things we can be thankful for! What are you thankful for? We are grateful for Adele because without people like her, we would not get our mail or shipments!

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Dillingham Storage Bento Drive-Through

The Dillingham Storage ohana partnered up with the Surfrider Spirit Organization to offer a bento giveaway! In the last week of April, we hosted a “bento drive-through” on Friday for anyone who saw our sign on the street driving by. With the help of our friends at the Surfrider Spirit Organization, we provided free meals to all those who drove by on Friday. It was a great time and we are so happy we could help feed the community during this time of uncertainty and hardship. 

Supporting Local Business

We love supporting local businesses and were happy to do so by purchasing bentos from a local restaurant. It is important for local business owners to support each other and keep spirits up during this time. Although the Stay-At-Home Order has been extended, we can still spread aloha from a safe distance! 

Dillingham Storage Loves Bentos

Our storage ohana had a great time passing out meals to all those who drove through the front lot. It was a fun experience and a great way to meet people in the community, safely! Everyone loves bentos and we are so happy that we could provide this to members of our community. People commented on how they loved the idea and were excited to get some free lunch at Dillingham Storage on Friday!      

 

If you have questions on our new procedures during the COVID-19 Pandemic, check out recent blog on this, or give us a call!

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Dillingham Storage to Flatten the Curve

Dillingham Storage wants everyone to know that we are thinking of our customers and tenants during this time! Practicing social distancing is difficult, especially for us. Although we are listed as an essential business and remain open, we have new policies in place to restrict the flow of customers. We are accustomed to chatting with our “regulars” on a periodic basis and having multiple people in the office at once. It is difficult to have the 2 person-max capacity constraint on our front office right now, but it is for the best. 

Stay Safe and Stay Healthy

In order to stop the spread, we must stay behind our plexiglass and just hope that things go back to normal. We know that everyone is uneasy right now and the future is uncertain. The ohana at Dillingham Storage wishes it could give everyone a big hug right now! This is a trying time for most right now, and we are hoping that all of our tenants and customers are safe and healthy. 

Dillingham Storage New Policies

It is important for all of us to contribute to “flatten the curve” by staying home and staying inside! Here at Dillingham we are making our contribution with our new sanitation policies and office policies in response to the COVID-19 pandemic. We are doing our best to help the community, and also keep our staff safe and healthy.

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Response to COVID-19

Dillingham Self Storage has felt the impact of the COVID-19 pandemic. We hope that everyone is staying safe and healthy during this time of uncertainty. Mayor Kirk Caldwell recently declared a state wide shutdown of non-essential businesses. Thankfully, we are considered an essential business because we serve as storage units for medical supplies. We also provide necessary supplies for essential businesses to stay running. Hence, we are still open for business. However, we have taken some precautions to keep our staff and tenants safe from the COVID-19. 

Dillingham Self Storage New Office Hours

Our new temporary office hours are Monday-Friday 10-6pm, Saturdays 12pm-5pm and still closed on Sundays. While the office is closed, the restroom in the facility will remain locked. Tenants coming in to visit their unit after office hours will not have access to this restroom. Access hours to the storage units in the facility are the same, 7 days a week from 6am to 9pm. 

Change in Operations

We have also made some changes to our operations in the front office for the time being. The computers in the front office are no longer available for use by tenants. We have closed those off for the time being. We are also taking extra precautions in addition to our office hygiene routine to sanitize high-traffic surfaces around the facility such as door handles, elevator buttons, counters and keypads. We are also enforcing social distancing by limiting the number of customers in the office to a maximum of two. There are instructed lines taped on the ground outside the office to maintain the recommended 6’ social distance outside of the facility for those who are waiting to enter. 

Online Payments Encouraged

Our payment system has remained the same for tenants at Dillingham Self Storage. Tenants can pay online or in person. However, we encourage everyone to pay online if possible. However, we will still accept payment in person. We can also accept payment over the phone by debit/credit card.

Storage units

Storage Units in High Demand

Storage units are in high demand in the months leading up to the summer, and especially during the summer. Everyone is moving, it’s house-buying season and people are requesting storage units. High demand means that we have a wait list. We recommend getting on our wait-list for sizes that are not available. There are some units that are more popular than others, depending on the time of year. 

Storage Units Wait-List

Our unique move-out policy does not require a notice of move out. Just that you are completely moved out by the end of the month, with the lock on the unit removed. Talk to our staff to get more details on this. This policy can make it hard to tell which units will be available each month. For example, we recently had several move outs along with an auction that released many storage units all at once. We were able to get several people off the wait-list and transferred into these units that were not previously available. This is why it is important to get yourself on the wait-list if you want a storage unit that is not available right now! It could open up at any moment. 

Give us a call if you are interested in our other services, like truck rentals or print services, at our Dillingham Self Storage facility.

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Shirley’s New Unit at Dillingham Storage

Shirley has been a tenant with Dillingham Storage since 2012. That’s 8 years with us! She has held one of our larger units for quite some time now. We are happy to have her around. Shirley stopped by one day to see if she could secure a lease on two more units of the same size. We gave her a tour of what we had available. 

Two Units at Dillingham Storage

She explained to us that she actually had two units at another facility and has wanted to move over to Dillingham Storage for a long time but has not had the time or manpower. We know moving can be stressful and time consuming. Sometimes it does not all happen on our watch as we would like. Shirley was happy with the units she saw at our facilities and finally made the decision. She was unhappy with the lack of customer service at her other storage facility, even though she was one of their long-time storage tenants. Customer service is a priority to us! 

Shirley decided to move in with us full time and keep her storage units with us. We are happy she made the decision because now we get to see her more often!  

Give us a call if you are interested in our other services, like truck rentals or print services, at our Dillingham Self Storage facility.

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Move Out Policy at Dillingham Self Storage

Here at Dillingham Self Storage, our move out policy is simple. We do not require an advance notice of move out. We know a moving process can be stressful, so we want to make it as easy as possible for you. We are aware that most storage facilities require a 30 day written or oral notice of terminating the storage lease. However, we do not. 

Vacate by the First

We operate on month to month leases at our facilities. If a storage customer has all of their items vacated from their unit and the lock is not on the storage unit by the first of the month, we consider that to now be a vacant unit. That tenant will not be responsible for the next month’s storage rent. We do not prorate our storage leases which follows in line with our storage policy for a tenant to be out on the first. We advise customers to plan their move out toward the end of the month because of this policy. 

Dillingham Self Storage Move Out Process

We make sure to notify our tenants about the move out process while we are touring them around the facility. At Dillingham Self Storage, we walk all floors and aisles twice daily, and this is how we know that a customer has moved out. If you are moving out, make sure to not only vacate your unit but also remove the lock from the door of your unit so we know that you have officially moved out!

 

We also offer moving trucks at our facilities to make your move out process even easier!

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Holidays with Dillingham Self Storage

The Dillingham Self Storage ohana wishes everyone happy holidays and a happy new year! We had a wonderful year with our business and staff, and we’re so excited for the new year ahead. We wish everyone to have a safe and happy holiday season. Contact us for your storage needs in the new year! Or, if you need any printing or moving van rentals!

 

We wish everyone the best in 2020 and hope that the end of the decade was a great one! Our business has grown so much in reflecting on the last decade. We welcomed our new Dilly Van rentals and expanded our printing services. The Dillingham Self Storage business has seen so much change in the last decade and we are excited to see more!

Dillingham Self Storage New Year

The new year is the time to set goals and new year resolutions, and we encourage our tenants and storage customers to do that! Let us help you with your new goals of organizing your home and call today to ask about our storage units. At the start of the new year we see a high demand for storage units as everyone is cleaning out the home for new things and new memories!

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Storage PODs at Dillingham

Storage comes in handy, especially when it can move with you! POD containers are popular moving tools. They can assist you in a big move, or a small move. We have had several past tenants order these moving containers to help with moving. We do allow POD drop offs on property, but we have some rules before getting started. 

Scheduling Storage Containers

Due to physical constraints of the property, we can only allow one container per day. We ask that the container be picked up the same day it is dropped off and that it is no longer than 20’ in length. Please coordinate with us in advance to assure that there are no other containers arriving on property that day. Also, there is a specific entrance and area for the movers to enter and exit on property, so to allow for the flow of traffic around the building to continue. 

POD Drop Off for Liz

A past tenant of ours, Liz, scheduled a POD drop off. She was clear and concise in her communication and played an active role with scheduling the POD. She had the most efficient process and it was the fastest container drop off and pick up we have ever had! We use Liz as an example to other tenants who are thinking of ordering a container!

 

We also offer other services, such as printing and truck rentals, all on the same property! 

Storage units

Customers at Dillingham Self Storage: Liz

Moving containers can be useful for moving your items out of self storage. We have a specific procedure regarding container or POD drop offs on property. We have to plan accordingly to accommodate containers on property because they take up a considerable amount of space. If you are thinking about leasing a POD to assist in moving your items, talk to us so we can help you with that!  

Coordinating PODs and Self Storage

Liz has been a self storage tenant with us for a while now. She called to let us know about her POD container drop off that was to be arriving soon. These PODs are popular and useful, especially if you have many items sitting in one central location at our facilities. We helped Liz with her POD drop off and coordinated with her moving company to get that taken care of. 

Thank you, Liz!

Upon moving out, Liz had very kind words to share with our team. She commented on our clean facilities and that she appreciated our help with coordinating her POD container drop off. We care about our facility and our tenants! We will miss you Liz but are very grateful for your kind words!

 

We also offer other services, such as van rentals and printing, all on the same property! Check out our sites for more information.