Dillingham Self Storage

Dillingham Self Storage receives Yelp award

Dillingham Self Storage is honored to be a recipient of a Yelp reward! Yelp recently notified us that we are now a “People Love us on Yelp” award recipient!  

The Awards

The Yelp award means that we have been one of the consistently top rated businesses on Yelp. We’ve had some wonderful customers and storage tenants leave kind reviews of our staff. Our Dillingham Self Storage ohana is appreciates these nice remarks and welcomes them all the time! Our staff works hard to provide excellent customer service on a daily basis. It’s reassuring when customers leave nice reviews of us.

Our Favorite Reviews

Some of our favorite Yelp reviews are:

“The units are super clean and has A/C…you know in case you wanna store your super secret stash of chocolate that you have to hide from your 4 kids at home.”  – Lani, April 2018

“Prices are responsible and customer service is great. I highly recommend this storage company.” – Irene, December 2017

“This place is terrific. The staff are extremely attentive to your needs and are very professional.” – January 2018

Thank you!

We’ve never received a Yelp award, so the storage ohana is excited about this! Although it’s not like Honolulu Advertiser’s Best of the Best (which we also have an award for,) which includes a newspaper advertisement, we get a sticker from Yelp for the front door of our facility to recognize the award. So if you stop by in the near future, you’ll probably see it on our front door and that’s why!

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Security for your self storage

In recent news, a national self storage company has made an appearance because of a break-in. Their facilities were broken into and numerous tenants suffered loss of their personal belongings. Unfortunately, this same company has suffered from several break-ins in the past and as a result, theft of their tenants’ belongings.

Our Security Systems

We are not associated with this company. We are privately owned and operate independently of chain storage companies. It can be alarming for a self storage customer to see these types of news stories, but rest assured your belongings are safe with us. We have extensive security systems in place – including a security guard, gated facilities and security cameras.

Insurance Policies

However, we’d like to remind tenants that their belongings are not insured with us. It’s important to verify with your homeowner or renters’ insurance that your storage unit is insured in the case of damage, theft, etc. If you’re not insured under your policy, we do offer optional insurance through an outside agent. We advise tenants to obtain insurance if they don’t already have it.

Security for your Self Storage

We have great relationships with our vigilant tenants that let us know if something seems out of the ordinary. In addition, we have an after-hours security guard who keeps an eye on the place for us. Dillingham Self Storage works hard to maintain our high level of security standards in order to protect our customers.

Dillingham Self Storage

Dillingham Self Storage for Best of Best

We’re excited to announce that Dillingham Self Storage is 2nd for best self storage place in Hawaii for 2018!

Dillingham Self Storage is Best of Best

Honolulu Star Advertiser recently released Hawaii’s Best of Best list for 2018 this past weekend. We’re so happy to learn that we are a 2nd place finalist for the best self storage place. The first place winners have 6 different locations on O’ahu. The 3rd place finalist has 5 various locations on the island. We think we did pretty well given we only have 1 location!

We’re proud to make the list again this year.

Thank you for Voting for Us!

As a way of saying thank you to Hawaii for voting for us, we are offering 10% of any of our services for those who present the coupon. The coupon is included in our ad in the Star Advertiser. The coupon is valid to the end of July.

Dillingham Self Storage

storage units

Drive-up storage units

Stephen and Alicia were in search of storage units while their home is under renovation. It can be helpful to have extra space to store important furniture and other items – especially while half of the house is inaccessible!

Accessible at All Times

The couple preferred an outside drive up unit. These units are accessible at any time of the day and are easy to access because they’re on the first floor. You wouldn’t have to move your items up an elevator – it’s easy because your car is right there as you drive up. Stephen and Alicia planned on moving mostly on their own without any help so they wanted this convenient benefit.

At the time they were looking at units with us, we only had top floor units available. So, we gave them a tour of our facility so they could see what other benefits we offered.

First Floor Units are the Priority

We gave them recommendations for nearby storage places that also offer first floor units and might have more availability than we did at the time. Alicia was impressed with what we had to offer but it was a priority to have easy access to her unit.

Within an hour of checking out other storage places, they came back to us! They chose a 10×15 unit that we had showed them earlier in the day – even if it was on the top floor!

Welcome!

Thanks for choosing Dillingham Self Storage – we’re glad to have you two!

storage facilities

Hawaii Storage for Students in the Summer

College students may need hawaii storage for the summer while they visit home. It can be helpful to keep all their things in storage instead of shipping thing back and forth while visiting home. It can get pretty pricey to be shipping things from Hawaii to the mainland!

Visiting back home for the summer

Melody’s son was attending Hawaii Pacific University throughout the year. He was in need of a storage space for his things during the summer time while visiting home. She first inquired about our sizes and rates back in January. However, because we operate on monthly renewal contracts, we couldn’t tell her if certain units would be available 5 months in advance. For example, the units available in January may not be open in May.

We kept in contact with Melody all throughout the spring semester about sizes and availability, emailing back and forth. We kept her in the loop about availability on a monthly basis.

Hawaii storage for the summer

By the time early May rolled around, Josh stopped by to look at our available units. We had already reserved a unit with him through his mom over email. Josh completed all the paperwork for that unit during his visit. While he was here, we joked around with him that it felt like we knew him so well and all his plans for the summer! We had been in touch with his mom for almost 5 months at this point!

Thank you Melody for helping coordinate Josh’s storage unit for the summer, we’ll take good care of his things while he’s home!

storage unit

Storage Unit Referrals are Key!

Referrals are one of the best things for a business. We love it when people refer us. In fact, we love it so much that we’ll give you a discount for it! Both you and the person the referred you will get a discount.

Storage Unit for moving

Lois from the Big Island was in need of a storage unit for her big move to the Big Island. She was inquiring about the available sizes we had because she needed to store her things on O’ahu during her move to the Big Island. She had sold the house already so she was in the process of moving things out.

We reserved a 10x15x10 over the phone for her. She flew in from visiting the Big Island a few days after the initial phone call and went straight to doing paperwork and loading up the storage unit. Her movers accompanied her.

JF moving services referral

Lois mentioned that JF moving services referred her to Dillingham Self Storage. They are the only moving company that we refer people to. We recommend them to everyone that is in the process of moving, they are absolutely great!

We’re so happy that Lois came to us for her storage unit needs. And we’re even happier that she was also using our favorite moving company at the time! Moving can be stressful, so we’re happy that we made it a little less stressful for Lois.

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Seasons for Self Storage

Customers who want self storage are always bummed out when they don’t get the initial unit they want.  It happens when we have a high influx of people coming in looking for storage units.  This happens especially now with the summer coming up and people are moving, storage units are in high demand.  

Touring Dillingham Self Storage

Kathren was a potential customer who came in for a tour a few weeks ago.  She wanted to see what our availability, pricing and facilities were looking like.  She wanted to shop around before making a decision, just like Randy.  However, at the time that she was touring Dillingham Self Storage, we just happened to have many units at that time.  

She came back into the office a week later, having decided to sign a lease with us. She wanted a specific size that was available at the time of her tour but wasn’t available after she made her decision.  Kathren ended up taking a smaller size, not specifically the one she was hoping for.  We put her on our wait list for the next up size, the one she initially wanted. 

Welcome, Kathren!

Kathren is still happy with the unit she has, even though she had to downsize her standards!  Welcome, Kathren!    

storage units

Randy’s New Storage Unit

Several customers have told us that a storage unit at Dillingham Self Storage can be more expensive compared to other self storage places, depending on the size of the unit they want.  However, we’ve also been told on multiple occasions that our Dillingham Self Storage units are far more clean and secure compared to most.  We have extensive security and cleaning processes that help to ensure all units maintain our high standards.  

Randy’s Visit

Randy came in to visit us a few weeks ago.  He was in search of a storage unit.  He first called asking for pricing and availability, then came in to tour our facilities.  We gave him the tour and his requested information.  He wanted to consider his options and shop around before making a final decision.  

Welcome Randy!

Later that day he came by to sign a lease for the unit he was initially looking at with us in the morning. He said that although we were pricier, he appreciated how clean our facility is and the security we had.  He noticed all the video cameras around our property. Security is a priority for most of our storage tenants, and so it was for Randy as well. 

Welcome to the family, Randy! We’re glad to have you.

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Storage Units as Office Spaces

Some of our tenants have found convenience in turning their storage units with us into office spaces.  It can be really nice for some business owners to keep their inventory close to their office.

Remy and Jace’s storage unit office

Remy and Jace have been tenants with us since 2014.  They are the events coordinator and promoters for Wonderland.  Throughout the year they’ll hold big concerts like Digital Wonderland, Winter Wonderland, Summer Wonderland, Haunted Wonderland and others.  They’re really big events that attracts hundreds of people from across the island. The concerts, also known as raves are highly publicized and well known events.  

 

They’ve got four storage units with us to host their equipment and supplies.  They’ve turned two of these units into office spaces because it’s convenient for them.  

utilizing all of our services

We offer multiple services to our tenants, like printing and storage vans.  Not all storage units utilize them, but Remy and Jace definitely do. They’re one of the few that use all of our services.  In addition to their storage units, we print all of their flyers, posters, signs, waivers and any other documents for their events.  They also use our Dilly Rentals, which they book throughout the year. They’re pretty organized and book them at the beginning of the year when they know what their schedule is.  We also accept packages for them as part of our mail service.

 

We love having Remy and Jace with us!  

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Clarisse’s Storage Review

Reviews of our Storage Vans

Our Dilly Rental storage vans are a pretty recent addition to our services.  Prior to the Dilly Rentals, we offered Uhaul. When we first came out with our own vans, we had a very sweet customer leave a great review for us on Yelp.  It was very thorough and even included pictures.

Clarisse was one of the first people to rent our storage moving vans.  Her Yelp review was so sweet that we remembered her name and face.

Clarisse and Her Mom

Just a few weeks ago, Clarisse and her mom, Jeanette came in to check if the vans were available for the next few weeks.  While we were talking to them and checking the upcoming schedule, we recognized Clarisse. We knew Clarisse looked familiar but it had been a few months so we didn’t know if we were thinking of the wrong person!  Then Clarisse commented that she had been here before, and we knew we had the right girl!

See you Soon Clarisse!

Clarisse said she loved the van she rented last time and it really helped her with moving, so she brought her mom in when she needed a van this time.  She was excited that we remembered her because she didn’t want to point out the review that she left for us on yelp. But of course we remembered her!

Thanks for the great review Clarisse, can’t wait to see you and your mom the next time you visit!