storage facilities

Hawaii Storage for Students in the Summer

College students may need hawaii storage for the summer while they visit home. It can be helpful to keep all their things in storage instead of shipping thing back and forth while visiting home. It can get pretty pricey to be shipping things from Hawaii to the mainland!

Visiting back home for the summer

Melody’s son was attending Hawaii Pacific University throughout the year. He was in need of a storage space for his things during the summer time while visiting home. She first inquired about our sizes and rates back in January. However, because we operate on monthly renewal contracts, we couldn’t tell her if certain units would be available 5 months in advance. For example, the units available in January may not be open in May.

We kept in contact with Melody all throughout the spring semester about sizes and availability, emailing back and forth. We kept her in the loop about availability on a monthly basis.

Hawaii storage for the summer

By the time early May rolled around, Josh stopped by to look at our available units. We had already reserved a unit with him through his mom over email. Josh completed all the paperwork for that unit during his visit. While he was here, we joked around with him that it felt like we knew him so well and all his plans for the summer! We had been in touch with his mom for almost 5 months at this point!

Thank you Melody for helping coordinate Josh’s storage unit for the summer, we’ll take good care of his things while he’s home!

storage unit

Storage Unit Referrals are Key!

Referrals are one of the best things for a business. We love it when people refer us. In fact, we love it so much that we’ll give you a discount for it! Both you and the person the referred you will get a discount.

Storage Unit for moving

Lois from the Big Island was in need of a storage unit for her big move to the Big Island. She was inquiring about the available sizes we had because she needed to store her things on O’ahu during her move to the Big Island. She had sold the house already so she was in the process of moving things out.

We reserved a 10x15x10 over the phone for her. She flew in from visiting the Big Island a few days after the initial phone call and went straight to doing paperwork and loading up the storage unit. Her movers accompanied her.

JF moving services referral

Lois mentioned that JF moving services referred her to Dillingham Self Storage. They are the only moving company that we refer people to. We recommend them to everyone that is in the process of moving, they are absolutely great!

We’re so happy that Lois came to us for her storage unit needs. And we’re even happier that she was also using our favorite moving company at the time! Moving can be stressful, so we’re happy that we made it a little less stressful for Lois.

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Dilly Rentals Storage Vans Insurance Options

Rentals for storage vans, like our Dilly Rentals, can come with a secondary collision damage waiver for $15 a day.  This is optional, though.  This is why customers are always required to show proof of insurance prior to taking the vehicle out.  This means that if they decline the secondary waiver, they will rely on their own insurance should something happen.  Drivers are responsible for the first $2500 of damage and loss, plus all necessary repairs.  They can work with their insurance company for reimbursement or just have the insurance cut us a check for the repairs. 

CDW Options

However, if they add the CDW ($15/day,) they are only responsible for a $1000 deductible.  Not many customers know the details of their insurance policies until it’s too late.  In most cases, if you have full coverage, your insurance company can take care of the cost of damages, and you’ll pay the insurance deductible out of pocket.  However, if you only have liability coverage, insurance companies won’t cover the cost of damages and you’ll end up having to pay out of pocket. 

Many customers don’t fully understand our insurance and collision damage waiver policy for our Dilly Rentals. It’s important to understand what your personal insurance coverage is before renting a Dilly Rental – or any rental for that matter.  We require a valid driver’s license, a credit/ debit card, and a copy of your valid auto insurance, to rent the vehicle. 

Ask your Insurance

This is why we suggest that people check with their insurance companies what exactly their coverage entails.  People should do this before they rent our vehicles.  Nobody likes to file insurance claims because of the hassle and long process.  

storage unit

Seasons for Self Storage

Customers who want self storage are always bummed out when they don’t get the initial unit they want.  It happens when we have a high influx of people coming in looking for storage units.  This happens especially now with the summer coming up and people are moving, storage units are in high demand.  

Touring Dillingham Self Storage

Kathren was a potential customer who came in for a tour a few weeks ago.  She wanted to see what our availability, pricing and facilities were looking like.  She wanted to shop around before making a decision, just like Randy.  However, at the time that she was touring Dillingham Self Storage, we just happened to have many units at that time.  

She came back into the office a week later, having decided to sign a lease with us. She wanted a specific size that was available at the time of her tour but wasn’t available after she made her decision.  Kathren ended up taking a smaller size, not specifically the one she was hoping for.  We put her on our wait list for the next up size, the one she initially wanted. 

Welcome, Kathren!

Kathren is still happy with the unit she has, even though she had to downsize her standards!  Welcome, Kathren!    

storage units

Randy’s New Storage Unit

Several customers have told us that a storage unit at Dillingham Self Storage can be more expensive compared to other self storage places, depending on the size of the unit they want.  However, we’ve also been told on multiple occasions that our Dillingham Self Storage units are far more clean and secure compared to most.  We have extensive security and cleaning processes that help to ensure all units maintain our high standards.  

Randy’s Visit

Randy came in to visit us a few weeks ago.  He was in search of a storage unit.  He first called asking for pricing and availability, then came in to tour our facilities.  We gave him the tour and his requested information.  He wanted to consider his options and shop around before making a final decision.  

Welcome Randy!

Later that day he came by to sign a lease for the unit he was initially looking at with us in the morning. He said that although we were pricier, he appreciated how clean our facility is and the security we had.  He noticed all the video cameras around our property. Security is a priority for most of our storage tenants, and so it was for Randy as well. 

Welcome to the family, Randy! We’re glad to have you.

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Storage Units as Office Spaces

Some of our tenants have found convenience in turning their storage units with us into office spaces.  It can be really nice for some business owners to keep their inventory close to their office.

Remy and Jace’s storage unit office

Remy and Jace have been tenants with us since 2014.  They are the events coordinator and promoters for Wonderland.  Throughout the year they’ll hold big concerts like Digital Wonderland, Winter Wonderland, Summer Wonderland, Haunted Wonderland and others.  They’re really big events that attracts hundreds of people from across the island. The concerts, also known as raves are highly publicized and well known events.  

 

They’ve got four storage units with us to host their equipment and supplies.  They’ve turned two of these units into office spaces because it’s convenient for them.  

utilizing all of our services

We offer multiple services to our tenants, like printing and storage vans.  Not all storage units utilize them, but Remy and Jace definitely do. They’re one of the few that use all of our services.  In addition to their storage units, we print all of their flyers, posters, signs, waivers and any other documents for their events.  They also use our Dilly Rentals, which they book throughout the year. They’re pretty organized and book them at the beginning of the year when they know what their schedule is.  We also accept packages for them as part of our mail service.

 

We love having Remy and Jace with us!  

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Clarisse’s Storage Review

Reviews of our Storage Vans

Our Dilly Rental storage vans are a pretty recent addition to our services.  Prior to the Dilly Rentals, we offered Uhaul. When we first came out with our own vans, we had a very sweet customer leave a great review for us on Yelp.  It was very thorough and even included pictures.

Clarisse was one of the first people to rent our storage moving vans.  Her Yelp review was so sweet that we remembered her name and face.

Clarisse and Her Mom

Just a few weeks ago, Clarisse and her mom, Jeanette came in to check if the vans were available for the next few weeks.  While we were talking to them and checking the upcoming schedule, we recognized Clarisse. We knew Clarisse looked familiar but it had been a few months so we didn’t know if we were thinking of the wrong person!  Then Clarisse commented that she had been here before, and we knew we had the right girl!

See you Soon Clarisse!

Clarisse said she loved the van she rented last time and it really helped her with moving, so she brought her mom in when she needed a van this time.  She was excited that we remembered her because she didn’t want to point out the review that she left for us on yelp. But of course we remembered her!

Thanks for the great review Clarisse, can’t wait to see you and your mom the next time you visit!  

 

storage van

Adam’s Storage Van

Adam’s storage van

Our dilly rental vans are great storage vans for moving items or moving between homes.  With the technology and comfortable seats, it makes for a convenient ride. And we know how stressful moving can be, so it’s important to have the right tools before you move.  

 

Adam called us to make a reservation for a van 2 weeks before needing it.  He knew he would need it and decided to plan ahead. He needed the van to move to his new place that day.  

Catching Up with Adam

On the actual day that he needed the van, the weather was horrible!  It was raining like crazy and overcast weather pretty much all day. When he came in to pick up the van he was complaining about how unpleasant the weather was and how inconvenient it would be to move his items in the rain with a high probability of getting everything wet.  

 

When we dispatch vans, there’s some paperwork to do but we usually get through it pretty quickly.  As for Adam, it took a while because we were just chatting with him for such a long time! It was so nice to chat with him, he’s pretty funny and a great conversationalist.  

Hope to See you Soon

Adam left a very sweet review for us on our Yelp page because he enjoyed his time with us so much!  Thanks Adam, can’t wait to see you again!

Dillingham storage

Same Day Reservations for Dilly Rental Vans

Dillingham storage prioritizes customer service, as you all may already know. We have rapid turnaround time for answering questions, provide the best guidance in choosing the right product, and make an effort to know our tenants personally.

Same Day Reservations

Sam, a recent customer, came in one day inquiring about renting a van that same day. We luckily had a storage van available for rent that day just sitting in our parking lot! Sam was excited to hear that.

For Sam, English isn’t his first language, and for most of our staff, English is our only language. So, communicating with him and doing the necessary paperwork was slightly difficult. We took our time and were very patient with him. We went through the documents, our required rates and necessary details.

Patience with Customers

We wanted to make sure that we were transparent with him and fully communicative of the process. Once we cleared that up, we signed the paperwork and Sam was off with the van!

Another Happy Customer!

Sam was thankful and appreciative that we reviewed the details of the documents with him. He knew it was slightly difficult because of the language barrier – but we didn’t let that phase us! Sam expressed to us multiple times before leaving of his appreciation for our patience. We would never let language be a barrier for someone to access our services at dillingham self storage!

car storage honolulu

Same Day Reservation for Car Storage

If you’re searching for “car storage Honolulu” you’ll probably find us.  We have our dilly rental vans.  They are available for rent, even if you aren’t a storage tenant with us.  They are spacious new vehicles with backup camera technology and other features that make it easier to drive an oversized vehicle like these ones.  

Same Day Reservation

Marcy had called us for a van reservation the same weekend she needed it.  She was happy to hear that we had a van available for her!  She stopped by the next day to rent out the van, along with her friend who was going to help her for the day.  

 

She saw a van in the parking lot as she walked in and asked if that was the one reserved for her. Marcy thought she was getting a box truck type for the day because she assumed we were still using Uhaul rentals.  However, we have recently brought on our own fleet of vehicles, the dilly rentals.  

Car Storage Honolulu

Marcy and her friend inspected the vehicle to make sure it would fit their needs for the day.  They took the van out for the day and utilized it to do all of their transporting and moving needs.  When they returned the van, they commented on the cleanliness and newness of the van.  

Happy Customers

They were happy with what they paid and it getting the job done.  Her friend, who was the driver for most of the day, complimented how easy the van was to maneuver and drive.  They were happy with the day!