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Dillingham Self Storage

Dillingham Self Storage COVID Guidelines

Dillingham Self Storage has felt the impact of the COVID-19 pandemic. We hope that everyone is staying safe and healthy during this time of uncertainty. Governor David Ige recently declared another state wide shutdown of non-essential businesses. Thankfully, we are considered an essential business because we serve as storage units for medical supplies. We also provide necessary supplies for essential businesses to stay running. Hence, we are still open for business. However, we have taken some precautions to keep our staff and tenants safe from the COVID-19. 

This is a reminder of our operating restrictions under COVID. We have had these in place since March. We are taking this pandemic seriously and want our tenants to know that we are operating under strict guidelines to maintain everyone’s safety. Our new temporary office hours are Monday-Friday 10-6pm, Saturdays 12pm-5pm and still closed on Sundays. While the office is closed, the restroom in the facility will remain locked. Tenants coming in to visit their unit after office hours will not have access to this restroom. Access hours to the storage units in the facility are the same, 7 days a week from 6am to 9pm. 

We have also made some changes to our operations in the front office for the time being. The computers in the front office are no longer available for use by tenants. We have closed those for the time being. We are also taking extra precautions in sanitizing high-traffic surfaces around the facility such as door handles, elevator buttons, counters and keypads. We are also enforcing social distancing by limiting the number of customers in the office to a maximum of two. There are instructed lines taped on the ground outside the office to maintain the recommended 6’ social distance outside of the facility for those who are waiting to enter. And last but not least, face masks are required at all times! 

Our payment system has remained the same for tenants. Tenants can pay online or in person. However, we encourage everyone to pay online if possible. However, we will still accept payment in person. We can also accept payment over the phone by debit/credit card. 

If you are interested in some of our other services offered on site, check out our Dilly Van Rentals or the Dilly Print Shop. 

 

Dillingham Self Storage

Dillingham Self Storage Best of the Best

We are happy to announce that Dillingham Self Storage placed in the top 3 for Hawaii’s Best of the Best! This is an annual contest across the islands and we are so happy that we placed 3rd this year for best storage facility. The first place award went to a chain that has 6 locations on the island. The second place award went to a facility with eleven locations on the island. We are so proud that our one locally-owned and operated placed third this year! 

Thank you for voting!

The results were just released on Sunday, August 16. Dillingham Self Storage has been successful in placing in this contest for a few years in a row and we are so happy about it. Thank you to everyone for voting for us and supporting the business. We love our tenants and it’s good to know that they love us, too! We are even more elated to see this award during a time when we are unable to see and talk with many of our tenants due to capacity restrictions.

Dillingham Self Storage Other Services

If you are interested in some of our other services offered on site, check out our Dilly Van Rentals or the Dilly Print Shop. 

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Self Storage for Working from Home

Self storage has been a hot commodity during this new wave of Working From Home (WFH.) More people in their homes means they have time to recognize all the things they have laying around! Some have gotten a storage unit for the time being just to make more room in the home in order to comfortably set up their working unit. If you’re interested to see how we’re responding to the pandemic, check out our other blog post on our new cleaning regime in place. 

Working from Home

While working from home, it’s difficult but important to keep things separated from home life and work life. Jane has been a tenant with us since last year and she had a storage unit with her mom just to hold household items. She works for the City & County of Honolulu, who currently have no date to return to the office and are working from home full time at the moment. The uncertainty of returning to the office convinced her to make a comfortable and permanent work space from home. As a result, she signed up for another unit with us! She has a unit with us to store household items and free up space for an office at home. We thought this was a great idea and an easier way to keep things separated. It’s important to make room for a home office, and we love Jane’s creative idea! Self storage units are in such high demand right now that Jane picked up the last unit we had!

Self Storage and Other Services

If you are interested in our other services on property, check out our Dilly Van Rentals and Dilly Print Shop websites for more information!

Dillingham Self Storage

Dillingham Self Storage Has Demand for Smaller Units

Dillingham Self Storage has seen big changes in the world in recent times. With Hawai’i still under partial lockdown, we are maintaining our strict cleaning regime and regulations. We are limiting the number of people in the lobby at one time and have certain public areas completely closed off. The bathrooms and the computers in the lobby are unavailable for public use. We are still waiving all late fees for rent that is not paid on time. If tenants are unable to make payments on time, please give us a call and keep us informed. We like to maintain open communication with our storage tenants. 

Downsizing Units for Tenants

Recently, we have seen some moving around within our facility as some tenants prefer to size down. Now that many people are at home and have spare time, they are able to clean out their storage units and really make the most of their time. We have seen many tenants request to downsize from their current unit. We are hoping to move these tenants down from their larger units into smaller, more affordable units as much as possible.  

Dillingham Self Storage Sees New Demand

If you are interested in our other services available on property, check out our Dilly Van Rentals and Dilly Print Shop websites for more information!

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Self Storage is in High Demand

Self storage has been a hot commodity during this quarantine period. Dillingham Self Storage has seen many tenants move in – both old and new. Many tenants have had time to clean the house and get rid of old things during this “down time.” Several are returning to Dillingham after a few months out of it. 

Waitlist for Self Storage

We have a waitlist to manage the high demand and high occupancy at the facility. Give us a call or send us an email to ask about our wait list! 

Returning Tenants

Sam is one of our tenants who came back after being away from us for a while. Sam moved out in 2017 and came back to us recently. He called us asking for a small unit and we are so happy that we had a locker available for him! As we mentioned, we are very busy with welcoming in new tenants and always have people asking about new units. So, if you’re interested in a unit, call early! We are very happy that we had something for Sam so he could move back into our storage family. We’re glad to have you back, Sam. He is just one of many old tenants who are moving back in with us.

 

Check out our other services for printing and truck rentals all located at the same Dillingham facility!

Dillingham Self Storage

Kahanu Ventilators Storage Units

Olin with Kahanu non-profit organization has held storage units with us since 2009. They recently requested another storage unit with us. Kahanu is a project to design, manufacture, test and distribute ventilators among the islands. They need a storage unit to hold parts and completed ventilators until it’s time for distribution. We are so excited to be a part of this project and provide a safe space for these vital life-saving machines during a time like this. 

Kahanu Project

The team at Kahanu is developing an open source hardware project specifically for use in emergency situations, such as the COVID-19 crisis. The project was developed at the onset of the pandemic with an aim to fill some of the demand for ventilators in hospitals. 

Sanitation for Storage Units

Our storage units are highly monitored and held to the highest sanitation standards for safety and health. New cleaning procedures in place require regular sanitization of high-traffic areas such as door handles, keypads and entry ways. Face masks are required throughout the lobby and we are limiting the number of people in the lobby at a time. We also have social distancing markers in place to ensure a safe distance between individuals within the lobby. If you are curious about our other COVID policies in place, check out another blog on this. We are so happy that Kahanu is trusting us with their developments and are happy to be part of the process to help the state recover from this crisis!

Dillingham Self Storage COVID Updates

Dillingham Self Storage has implemented new sanitation procedures that will most likely remain in place indefinitely. For the foreseeable future we are requiring face masks when in the lobby, both for our staff and customers. We also installed plexiglass dividers on our counters to separate interactions between staff and customers. Along with our regular sanitation procedures, we also have new cleaning regimens in place to ensure the health and safety of everyone in the office. We take our protective gear seriously! We are fully equipped here with face masks, and even face shields. We want to operate our business, safely. 

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Personal Protective Equipment at Dillingham Self Storage!

Payment Deferral Plans 

We have offered 6 month payment deferral plans to tenants. This permits tenants more time to make payments while still having access to their unit. We have also waived all late fees so that payment during anytime in the month will not be penalized, even if it’s past due date. Given the circumstances of the local economy, we know that many businesses are still closed and those that are open are operating under substantial capacity constraints. 

Dillingham Self Storage in the Community

To help support our community during this time, we purchase 10 plate lunches from a local cafe every week and hand them out to whatever tenants are here when lunch is delivered. We do this as a small gesture to help local business and also get some ‘ono food out to some tenants!

 

If you want to see how our Dilly Print Shop and Dilly Truck Rentals are responding to the pandemic, check out our other websites.

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Self Storage Customer Spotlight: Adele

Stay At Home Order Extension

The Stay At Home Order was recently extended to the end of May. As a result, we still have our precautionary cleaning procedures in place for now. That includes extra cleaning in addition to our daily cleaning routine of the self storage facilities as well as limiting the number of customers in the lobby at the same time. We are considered an essential business and so we are legally allowed to operate, however we would like to take these measures as a precaution to keep our staff and tenants safe. We have also waived the late fees for paying rent in May as we also did in April. 

Self Storage Tenant: Adele

One self storage tenant has been keeping our spirits high during this time of uncertainty. Adele has been with us for six years and is working full-time as a postal worker delivering mail and parcels all over the island. We love talking to her when she comes into the office. Due to the pandemic, we have not been able to chat with her like usual. However, we were able to hear from her the other day and it was a pleasant conversation. 

Adele expressed how grateful she is for having her good health and a full-time job to work. She also loves knowing that she is delivering essential items to families, like child-care products and face masks. Adele helped us to realize how many things to be grateful for in this trying time. Although it is a trying time, there are still some things we can be thankful for! What are you thankful for? We are grateful for Adele because without people like her, we would not get our mail or shipments!

Dillingham Self Storage

Dillingham Storage Bento Drive-Through

The Dillingham Storage ohana partnered up with the Surfrider Spirit Organization to offer a bento giveaway! In the last week of April, we hosted a “bento drive-through” on Friday for anyone who saw our sign on the street driving by. With the help of our friends at the Surfrider Spirit Organization, we provided free meals to all those who drove by on Friday. It was a great time and we are so happy we could help feed the community during this time of uncertainty and hardship. 

Supporting Local Business

We love supporting local businesses and were happy to do so by purchasing bentos from a local restaurant. It is important for local business owners to support each other and keep spirits up during this time. Although the Stay-At-Home Order has been extended, we can still spread aloha from a safe distance! 

Dillingham Storage Loves Bentos

Our storage ohana had a great time passing out meals to all those who drove through the front lot. It was a fun experience and a great way to meet people in the community, safely! Everyone loves bentos and we are so happy that we could provide this to members of our community. People commented on how they loved the idea and were excited to get some free lunch at Dillingham Storage on Friday!      

 

If you have questions on our new procedures during the COVID-19 Pandemic, check out recent blog on this, or give us a call!

Dillingham Storage

Dillingham Storage to Flatten the Curve

Dillingham Storage wants everyone to know that we are thinking of our customers and tenants during this time! Practicing social distancing is difficult, especially for us. Although we are listed as an essential business and remain open, we have new policies in place to restrict the flow of customers. We are accustomed to chatting with our “regulars” on a periodic basis and having multiple people in the office at once. It is difficult to have the 2 person-max capacity constraint on our front office right now, but it is for the best. 

Stay Safe and Stay Healthy

In order to stop the spread, we must stay behind our plexiglass and just hope that things go back to normal. We know that everyone is uneasy right now and the future is uncertain. The ohana at Dillingham Storage wishes it could give everyone a big hug right now! This is a trying time for most right now, and we are hoping that all of our tenants and customers are safe and healthy. 

Dillingham Storage New Policies

It is important for all of us to contribute to “flatten the curve” by staying home and staying inside! Here at Dillingham we are making our contribution with our new sanitation policies and office policies in response to the COVID-19 pandemic. We are doing our best to help the community, and also keep our staff safe and healthy.