For the best Self-Storage in Honolulu, this is it!

Dillingham storage

Customer Spotlight: Pearl

Our Dillingham storage business has been open for a long time. We have had tenants and customers with us since our very first day along with those who come and go periodically. We have expanded our business to include a print shop as well as our own fleet of rental vans and trucks. It’s been great growing our business. 

Long Time Dillingham Storage Customer

Pearl was one of those customers that started with us in the very beginning. She was one of our first tenants upon opening the storage facility. She left the islands some time later and closed out her unit with us. However, she recently has started her move back to the islands – because who can resist Hawai’i! She checked in on us and asked about availability to start planning her move. Storage units can be useful when planning a big move to hold large items while in the process of finding a place. Pearl was a big fan of our Dillingham storage facilities and we were her top choice for a storage venue. However, she noticed our rates had increased since she last saw us. Hawai’i is an expensive place to live and operate a business, and over the years our demand has grown. Regardless, Pearl is still aiming to store with us for her upcoming move. We’re happy to have you back, Pearl!

self storage

Self Storage for Downsizing

Self storage can be a great help during a big move, especially if you are downsizing your living arrangements. For most that are moving to Hawaii, whether for work or any other reason, you are most likely going to downsize your square footage. Housing is in high demand and at a high cost here. Hence, be prepared to downsize. 

Lisa’s Self Storage Process

Lisa recently moved here from Seattle and was going through the same downsizing process. She needed storage for most of her things because she was moving into a smaller place compared to her original home in Seattle. She did her research into storage facilities and gave us a call when she was ready to come look at the place. Lisa commented on how thorough our website and how helpful our ohana was on this search process. 

Moving and Downsizing

In the moving process, she was unsure of when the movers would be moving her things into the storage unit so she had to put the unit on hold. Lisa was mindful of our business and did not want us to hold it for too long, but we wanted to help her out. She was listing all of the things she had to do before moving here and we decided to hold the unit for as long as she needed! Lisa was very appreciative of our help and she is now moved into her new storage unit and ready for her new beginning!

 

If you are in the need of moving vans along with your storage unit, check out some of our awesome Dilly Van Rentals!

 

self storage

Dillingham Self Storage Clean Facilities

We have had our Dillingham Self Storage facilities for almost ten years now. We’ve been open for a while so we’ve worked on perfecting our business processes and getting everything just right for our clients. Some things we prioritize are security, safety and cleanliness. We invest in 24 hour surveillance systems, security guards and thorough cleaning procedures. We are proud of it, and happy when people take notice of it!

Clean Facility

Lisa just moved to the islands from the mainland. Her movers hadn’t even moved her things into her home yet before she came to see us. She inquired about a unit because she knew her new home would not fit all of her belongings. Lisa commented on our clear communication over the phone and that’s what piqued her interest to come into our facility. When she stopped by for a tour, she loved how clean it was. She actually thought we were a brand new facility because of the facility’s hygiene! We love it when people notice our hard work. 

Lisa’s Dillingham Self Storage Unit

Lisa decided to sign a lease with us because she was so happy with what she saw on her tour. We’re happy to welcome Lisa, someone who recognizes how hard we work to keep Dillingham Self Storage in tip top shape! 

Moving Vans

Our self storage is also equipped with moving vans and box vans for rent. These can be very useful for moving, like in Lisa’s case.

self storage

Self Storage Security

Our self storage facility always prioritizes safety and security. We invest in a 24 hour security surveillance system, along with a security guard overnight and other measures – like a locked gate. 

Safety and Security

We also make it a priority to have open and transparent communication with our tenants and prospective tenants. We want the process to be as simple as possible. We had a recent newcomer to our storage ohana, Kaui, who called asking us about our facility. She was at another storage facility at the time but was not happy with the location or the service. Safety and security were here main priorities – just like us! 

Kaui’s Self Storage

We gave her our available sizes and rates over the phone and she visited us within the next hour to tour them! Kaui actually signed up for a unit that same day while on her lunch break at work! I was a busy day for Kaui. We are happy that she is storing with us now, and so is she! We love welcoming new people to our facility and reassuring them that their belongings are safe with us. Welcome, Kaui!

Our self storage facility shares a space with our print shop as well. If you stop by for a storage tour, we can also show you our print shop!

self storage

Storage Units Have Responsibilities

Storage units come with responsibilities for both tenants and our storage staff ohana. We would like to remind tenants for how to avoid additional late fees or an auction. Here are some tips to remember to avoid late fees. 

Managing Storage Units

  1. Rent is due the first of every month. There is a 6 day grace period before late fees are added. However, if your unit is not empty on the first of the month, we expect a rent payment. 
  2. Avoid getting locked out of your unit and racking on more late fees by the 15th of the month.  
  3. Anything left in the storage unit past the 15th day of the month can lead to the beginning of the auction process. 

Although we do not like hosting auctions, it becomes a necessary responsibility for us when payments are not made. Be sure that you are able to make monthly payments before signing up for our storage units. This is important! 

Affordability is Priority

Feel free to talk to our staff for recommendations and advice when you are in the process of choosing your storage unit. Although size and convenience may be your priorities, affordability should also be on the list. 

 

If you have other questions or are interested in customer testimonies, check out our Yelp page for some more information! 

self storage

Long Term Storage Tenants

Gary has been a storage tenant with us for 8 years. We love having Gary around and he is always talking story with us in the office. We have some tenants like Gary who stick around for a while and we love building customer relations with them!  

Storage Tenant Move Out

Gary recently came into our office to let us know that he will be moving into a new storage facility that is closer to his new home. We are sad to see him leave, especially because we have known him for so long! We understand that it is more convenient to have your belongings closer to your home for easy access, but still sad to see him go. 

Customer Satisfaction is a Priority

He emphasized that he is sad to leave us and mentioned that other facilities could not compete with our clean and safe storage units. We were happy to hear this as customer satisfaction is our top priority. We are always sad to see our long term tenants leave but happy to know that they were satisfied with what they had while they were here. We put a lot of work into making sure the facilities are clean and we’re glad that it shows!

We also have loyal customers for our other services like our print shop and dilly van rentals.

Check them out!

Dillingham Self Storage

Dillingham Self Storage Best of the Best

Our Dillingham Self Storage has done it again! We were listed in Hawaii’s 2019 Best of the Best for best storage places again. Mahalo to everyone who voted us in this year’s competition, we are so grateful and appreciative of your support. We came in 2nd place again this year. The first place winner is a storage company with multiple locations around the island. We are so proud of our single Dillingham location for measuring up against these big companies. Congratulations to all the other storage businesses who placed in this year’s Best of the Best.

We have consistently placed on the list for Best of the Best in the last few years. We are so happy and proud of our ohana here at Dillingham Self Storage. It is an honor holding this 2nd place title and we will work to place again next year!

Thank you to everyone for voting and participating. We are so grateful for all the love and support. It is so awesome to know that our tenants and customers are happy with the services offered. That’s our priority! Mahalo!

Although our storage place won a Best of the Best award, we also offer other services like van rentals and print shop services.

self storage facilities

FAQ’s for Self Storage Facilities

Our self storage facilities come with rules and guidelines. Each individual lease sets out the guidelines for move out procedures and due dates for rent. Rent is due on the first of each month. There is a grace period if payment is not received, but that is only before late fees are added to the due amount.

Move-Out Process

If tenants are moving out and terminating their lease, it is mandatory that all of their things be removed from the storage unit along with the lock on the front of the unit. There is no grace period for this move out process. If a tenant’s storage unit is still occupied by the first of the month, they are responsible for the next month’s rent. We are a month to month facility so as long as you are moved out by the last day of the month, you are not responsible for the next month’s rent.

Pro-rating Rent

If tenants move in to their units after the first of the month, we can prorate the rent for that month. However, if tenants move out prior to the last day of the month, we do not offer prorated rent. We do not offer rental refunds. Upon move-in paperwork, there is a one time administrative fee of $20.

Stop By Our Self Storage Facilities

We hope this helps your understanding of how our processes and self storage facilities work. We know it can be confusing at times because we are different from most storage facilities, but we are here to help. Please call or email us with any questions, or stop by and say hi at Dillingham Self Storage! Or leave us a review on Yelp!

self storage facilities

Dillingham storage

Storage Units for Disaster Relief

Storage units are really helpful for storing items in the midst of a big move.  That’s why most of our tenants are here with us. But, they are really helpful for other things too, like businesses and Team Rubicon! Team Rubicon recently joined our storage ohana.  They are part of an international disaster relief organization with teams across the globe. They help in the time of a natural disaster.

Team Rubicon

Team Rubicon was recently storing at another facility. But, in the last hurricane scare they were unable to physically access their unit because the road was flooded. One of their biggest priorities is to have access to their disaster relief supplies during a disaster!  This was a concern for them. So, they started looking for a new storage facility that offered 24 hour access and was not located in a flooding zone on the island. They found us.

Out of a Flood Zone

They contacted us in need of one of our outdoor storage units.  We put them on the waitlist but that waitlist usually takes a year to get a unit.  The outdoor units are popular. They are in high demand. Late last month we had a tenant unexpectedly move out! Although we were sad he was leaving so soon, we were happy to open up a unit for Team Rubicon.  We were excited to give them a call and get them into our facility. Although it was not an outdoor unit, they were happy to be out of a flood zone. We are so happy to have Team Rubicon with us and help them do what they do!  Welcome to the storage ohana!

self storage

Self Storage Cleanliness

Our self storage facilities maintain a high level of cleanliness throughout. We pride ourselves in our clean facility and work hard for its upkeep. We know that our storage customers value it, and that’s why we value it, too. Both our offices and storage units are kept to a cleaning regimen on a daily basis.  We like taking care of our self storage facilities, and we hope you will too!  

Touring the Facilities

Warren visited our facilities with his wife to see our available sizes. His sister had a lease at another storage facility and was not a fan of it, so he came to see us. The only units we had available were bigger than what they needed, so they were hesitant to sign a lease with us. The size and price was more than what they needed but they were impressed with how clean the facilities were. They also appreciated the carts in our lobby available for use, and that would come in handy when they were moving items. Warren came back the next day and signed the lease for the unit they toured the day before! Welcome to our storage ohana!

Self Storage Standards

One of our main self storage standards is hygiene and cleanliness.  We want our customers to walk into a welcoming facility.  We want your belongings to be in a comfortable environment that’s safe and clean.