Dillingham Self Storage

Dillingham Self Storage Policies

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Dillingham Self Storage is making the decision to reinstate late fees and lockouts, effective September 1st, 2022. During the public emergency of the COVID-19 pandemic, we waived late fees and potential lockouts in the case of unpaid rent. We were happy to temporarily remove these policies for the last two years given the fact that the pandemic induced financial insecurity and stress for many of our tenants. We did not want to put an added burden or lose tenants during that time of uncertainty due to financial reasons. Our goal is not to lose tenants! However, given the return to normal business operations, we are confident that we can implement these policies without harming tenants. 

New Policies at Dillingham Self Storage

However, in light of recent openings and relaxation of covid constraints, we are deciding to reinstate these policies. We have been communicating with current tenants about this policy change via letters, notices and phone calls. Although we are excited to be back in business with very relaxed covid constraints, we also need to return these procedures to our operations that were lifted because of the pandemic. 

 

We are proud that we are one of the last storage facilities to reinstate these policies in bringing back late fees, and we’re thankful for our Dillingham Self Storage tenants who have been loyal to us over the last two years! It has not been an easy decision to reinstate these old policies. 

 

We also offer other services on property, such as printing services and truck rentals. 

 

self storage

Self Storage Units in Peak Demand

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The self storage units here at Dillingham are in high demand. There are times when we only offer a few sizes because most of our units are occupied. Typically when this occurs, we can only offer the large units to new tenants. This is because the small and medium-sized units are usually sold out. The smaller units are typically more popular compared to the larger units.

Self Storage Units and Good Customer Service

Paulina was one of those new tenants that needed a unit during our peak summer season. She was in need of a small unit just to store a few valuable items while her home was under renovation. At the time, we could only tour a large unit for her. She was interested in a smaller unit because she did not have that many items that needed to be in storage. Although we try our best to offer customers the best fit, sometimes we are unable to do that, especially in peak season. We gave her a few recommendations for nearby storage facilities because we don’t like to see customers spend money on an expensive large unit that they do not need. Paulina returned after 2 hours and said she loved our service so much that she wanted a large unit with us! We were surprised but Paulina preferred a facility with quality customer service, which is exactly what we offer! We were so delighted when Paulina came back to sign a lease for a large unit with us. 

 

We also offer other services on property in addition to self storage, such as Dilly Van Rentals and printing services.