Our storage units have some requirements due at the time of sign-up that are non-negotiable. We do this to protect ourselves and our storage customers. Those requirements include a valid ID and payment at the time of signing up. Expired IDs or passports are not accepted. Our staff always reviews these details with customers before signing up but sometimes people forget. We also do not accept fraudulent IDs.
Primary and Alternate Storage Unit Contacts
We also require primary and alternate contacts for the storage units. The primary person for the storage unit is the only person we will get in touch with for anything in regards to the storage unit. The alternate person is only contacted if the primary person is unavailable or we can’t get in touch with them. We have a rule that there is no information exchange between the office staff and the alternate contact. The primary contact is our main point of communication. If you are the alternate person, please ask your primary contact for details about your storage unit as they will have the most recent communication from us.