self storage

Storage Units Sign-Up Requirements

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Our storage units have some requirements due at the time of sign-up that are non-negotiable. We do this to protect ourselves and our storage customers. Those requirements include a valid ID and payment at the time of signing up. Expired IDs or passports are not accepted. Our staff always reviews these details with customers before signing up but sometimes people forget. We also do not accept fraudulent IDs. 

Primary and Alternate Storage Unit Contacts

We also require primary and alternate contacts for the storage units. The primary person for the storage unit is the only person we will get in touch with for anything in regards to the storage unit. The alternate person is only contacted if the primary person is unavailable or we can’t get in touch with them. We have a rule that there is no information exchange between the office staff and the alternate contact. The primary contact is our main point of communication. If you are the alternate person, please ask your primary contact for details about your storage unit as they will have the most recent communication from us. 

 

We also offer other services on property, like the Dilly Print Shop and Dilly Van Rentals.

 

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Dillingham Self Storage and Vetting Movers

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Dillingham Self Storage is recommending storage customers who are moving to please vet the moving company before hiring them! We have seen so many fraudulent moving companies recently active on the island. We have heard from many customers that these moving companies refuse to move their things even after they have been paid. It is devastating to hear that this is happening on our island, and especially to our customers. Some victims report losing out on their deposit and packing up all of their items just for no one to show up and move their boxes. Moving is already very stressful, but these fraudulent moving companies make the situation much worse. We encourage people to do their research on all companies. We have heard that this is even happening with some home contracting companies. 

Moving Scams on O’ahu

One specific moving scam in the news recently forced customers to pay a high ransom to get their household items returned. JF Moving Services allegedly took household items from customers, then dropped them off at a storage facility. These customers had to track down their items and pay the storage facility fees to get them back. Some clients were moving off island and unfortunately had none of their goods delivered to their mainland destination. We are so disheartened to hear of this happening, which is why we are encouraging our Dillingham Self Storage customers to do their research on the moving companies! 

 

We also offer other services on property, like the Dilly Print Shop and Dilly Van Rentals.

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Dillingham Self Storage and Aloha Diaper Bank

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Dillingham Self Storage loves doing charity work. We enjoy helping the community in any way that we can. We have done charity work in the past involving other non profits.

Dillingham Self Storage Partnering with Aloha Diaper Bank

Aloha Diaper Bank has been a storage tenant with us since 2020. The mission of their nonprofit is to facilitate the donations of unused baby diapers. These diapers go to families with young children who struggle to afford diaper needs. Their vision is that every baby deserves a clean diaper, and we agree! They have distributed almost 250 thousand diapers to date. They hold an annual diaper drive at Windward Mall. This is a donation dropoff location for people to contribute unused baby diapers. Their recent diaper drive at the beginning of October was a success. We wanted to help them out so we are offering Dillingham Self Storage as an official dropoff post for people who want to donate diapers to the Aloha Diaper Bank. We encourage people to stop by our front desk and drop off your unused diapers! We are happy to support this nonprofit and are looking forward to seeing them grow in their outreach. 

 

We also offer other services on property, like printing services and van rentals.

 

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Self Storage Tenant Spotlight: Pua

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Our self storage tenants have such individual and unique stories. We love to hear about all of them. Some of our tenants have been with us for so long that we’ve learned stories about their entire families! It is remarkable how many people you can meet just in the lobby of a storage business. 

Pua’s Moving Supplies at Dillingham Self Storage

Pua has been with us for a while now. She comes in often to purchase moving supplies. We sell moving supplies in our lobby, such as large wardrobe-sized boxes, rolling tape and bubble wrap. Pua stops by frequently to purchase large wardrobe-sized boxes and rolls of packing tape. She has a very consistent pattern of stopping by every two months. One time we chatted with her and learned that she sends supplies to her mom in Tonga. Her mom operates a store and needs certain items. Pua fills a box with all of these items and sends it off in a container to her mom. We love hearing these kinds of unique family stories. Pua stops by other stores like Costco to get more supplies for her mom before sending off her periodic shipment. We love to hear the stories that Pua shares with us about her mom. Our self storage tenants make us feel like family.

 

We also offer other services on property. We have printing services and van rentals available!

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Dillingham Self Storage and Charity

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Dillingham Self Storage loves engaging in charity work. We recently partnered up with Rayden, a local who leads small initiatives for youths in underprivileged areas. His goal is to set up events and tournaments geared toward their interests in hopes of keeping them busy, engaged and off the streets. We love what he’s doing and wanted to join. 

Dillingham Self Storage and Rayden

Many businesses are struggling during the pandemic and are not able to partner with him to help at-risk youth. We got in touch with him to see what we could do to help. We are so proud of the work that he does. We made a recent donation of school supplies for the kids that he works with. He helped in distributing these supplies so they could be more successful in school. Dillingham Self Storage loves supporting initiatives like these and we hope to do more in the future. Rayden is on Instagram as @1rayden. We encourage others to promote charity initiatives and even donate to some! Especially in the last year during the pandemic, the youth of Hawaii could benefit from support and donations. 

 

Dillingham has storage units for rent, but we also have several other services. We offer other services on site, like van rentals and printing services!

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Dillingham Self Storage and Ben with Virtues Plumbing

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Dillingham Self Storage hires Virtues Plumbing LLC for all of its plumbing and maintenance needs. We love hiring our own tenants to help keep our business running! 

Ben with Virtues Plumbing

We have been searching for a plumber to keep up with all of our storage plumbing needs. Coincidentally, one of our tenants recently started a plumbing business. Ben has been a tenant of ours for a long time. We were so happy to hear about his new business venture and were eager to support. As soon as we heard of the news, we had him look at a few maintenance tasks right away. Ben was able to get our work done the same day! We were elated. His prices are reasonable and he delivers quality work. We now have Ben booked for monthly maintenance for our facility in the future. This is not the first time we’ve hired the services of our tenants. We love hosting small businesses and engaging with their products and services. 

 

Dillingham Self Storage recommends Ben and his guys at Virtues Plumbing LLC for local plumbing services. Give them a call at 808-394-9248 or email them at info@virtuesplumbing.com. 

 

Dillingham has storage units for rent, but we also have several other services. We offer other services on site, like van rentals and printing services!

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Dillingham Self Storage for New Tenants

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Dillingham Self Storage has earned a reputation over the last 10+ years that we’ve been serving customers. We prioritize customer service and maintaining a clean, safe and secure facility. Our community of tenants prioritizes these same things, too. 

 

Bart came in for a tour of our facility. We gave him a few options of currently available units. He left without signing a lease to tour another storage facility. Bart and his wife returned a few days later to see if the original unit he was interested in was still available. We were happy to say that yes, indeed that unit was still available! He signed a lease immediately. 

Dillingham Self Storage’s Reputation

We learned that he toured another storage facility after initially seeing ours. He realized that we had a better facility to offer and came right back to us after seeing that alternative. Right after he left that parking lot, he drove straight to us! Here at Dillingham Self Storage, we are proud of our reputation. We’re happy to share these kind of new customer stories. Everyone may be hesitant to sign a lease initially but touring other facilities can help you feel confident in your decision. 

 

We also offer other services on property, like moving van rentals and printing services. 

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Daniel’s Storage Unit

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We prioritize customer service with all of our storage unit tenants. Our goal is to provide high quality customer interactions and a clean facility for every tenant. We know how important it is to have positive experiences with our tenants. 

Cleanest Storage Unit

Daniel was touring a storage unit with us. He was hesitant to commit and said he’d let us know of his decision later on. Daniel came back the very next day and signed a lease with us! Apparently after touring with us, he visited 6 other facilities right after. He was unimpressed. Other facilities were too dirty and one even had multiple rat traps out in the open. One facility had terrible customer service and was unable to answer all of Daniel’s questions. He reported that we were the only one out of seven facilities that could answer his questions. We also had the cleanest facility overall and best kept storage units. We got Daniel all setup in our system. We learned about him and all about his life, now we feel like we’ve known him forever! We’re happy to have a new member of our Dillingham ohana. 

 

Check out our other services offered on property, like printing and truck rentals!

 

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Dillingham Self Storage for Business

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We have many business customers at Dillingham Self Storage. Some of our commercial tenants utilize storage units for holding inventory. Others use it to store large machinery. Many business clients have drive-up units that offer more versatility. Some of our business customers have customized their units to fit their needs in unique ways. 

Dillingham Self Storage Loves Returning Customers

Kory’s employer utilized Dillingham Self Storage. We saw Kory all the time until he left his employer. Now his new company is searching for a storage unit. He gave us a call and we were able to get him into a unit here as soon as possible. Kory was thrilled to be back. We were happy to hear that he had a great experience with us and recommended us to his new employer. He mentioned that his new employer was looking for storage venues that he wasn’t really a fan of, and that’s when he remembered us!

 

Recommendations and referrals are vital for a small local business like us. In the last year, the pandemic has taught all of us how unpredictable the future can be. We appreciate all of your referrals and reviews. Please leave us a Google or Yelp review after your experience!

 

Check out our other services offered on site, like printing and truck rentals!

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Dillingham Self Storage Auctions

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Dillingham Self Storage has policies in place for tenants who fail to make payments for a very long time. In addition to ending the lease, we are forced to auction the remaining items in the storage unit. We have not had to hold an auction in over a year! 

Dillingham Self Storage Holds Auctions

We recognize that many people have had a hard time in the last year due to the pandemic and job loss. As a result, we encourage tenants to reach out to us so we can work something out. We have been working with a number of tenants in getting their belongings back to them after their lease has ended. Although we hate to hold auctions, we are in high demand for storage units right now. It’s our goal to clear out as much space as possible at Dillingham Self Storage. 

 

The upcoming auctions are for units that have not paid or made any contact with us since before March 2020. It has been over a year since we have heard from some of these tenants. We encourage our tenants to reach out to us if they are struggling with payments. We want to avoid an auction as much as possible but at the same time we need storage space!

 

Check out our other services on property, such as van rentals and printing.